Senior Product Manager - Team Billing

What's the opportunity? 🤔

At Intercom the Monetisation Platform Group is responsible for the foundations of our revenue growth as well as delivering a fair, transparent pricing and an exceptional purchase and billing experience for our customers. In 2024 we will take on a company level objective to help Intercom reinvent how our customers purchase, use and pay for Intercom. To achieve this, we will execute a number of initiatives with work required across R&D, Growth, Finance, Sales and Marketing. 

Within the Monetization Platform Group, our Billing Team owns Intercom’s subscription management systems and data, which are at the heart of how we package, price, sell and manage all of the products and services that we build. These systems accelerate the efficiency of our Go To Market teams, enable faster growth of our business and deliver a great customer experience. 

As a Senior Product Manager for the Billing Team, you will own the strategy around how we grow and evolve our subscription management systems and data. You will partner closely across the org,particularly with Finance, Growth, and Monetization, to define the system’s features and capabilities - creating the next generation of our core monetization infrastructure..

What will I be doing? 🚀

• You’ll manage the roadmap: capture work from a wide range of inputs, understand and prioritise this work so your team is always working on the most impactful projects
• You’ll deeply know the problems that you’re tackling through research and regular interaction with internal stakeholders and customers; define and frame those problems for the team
• You’ll collaborate with your team in thinking big, to imagining future solutions that solve these problems
• You’ll scope these solutions to their smallest coherent state to ship to customers as early as you can
• You’ll constantly evaluate if your solutions have solved the problem through quantitative and qualitative measures, both in beta’s and after full release.
• You’ll own and maintain the quality of the product areas your team are responsible for; deliver world-class software in every release.
• You’ll motivate a group of committed, smart people to do the best work of their careers

What skills do I need? 📖

• Multiple years experience as a product manager, with a proven track record of shipping impactful products.
• Ideally, you have experience working with billing systems and/or monetization teams.  You understand how billing and monetization interact with finance and other business systems.
• Demonstrable experience of leading a team
• You can clearly communicate product decisions and the rationale behind them. You’re comfortable making decisions without consensus. You can help others make decisions by being persuasive. You are excellent at stakeholder management.
• You’re entrepreneurial; you don’t need direction; you're self-driven.
• You’re organised, not ad hoc.
• You’re able to easily switch between thinking creatively and analytically.

Benefits 😍

We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Open vacation policy and flexible holidays so you can take time off when you need it
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

#LI-Hybrid