Senior Product Manager - Salesforce Solutions

Senior Product Manager - Salesforce Solutions
Product & Program Management | San Francisco, CA or Seattle, WA or Chicago, IL or Remote - US

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia, and Wyoming.

Our agreement with employees
DocuSign is committed to building trust and making the world more agreeable for our employees, customers, and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our Product & Program Management teams work on some of the most impactful and challenging problems in the Software industry. We are a highly collaborative cross-border group that operates on the edge between Engineering and the business and helps to design solutions from concept to launch – all while focusing on and advocating for what’s best for our customers. We work closely with Engineering and Design to create some of the most innovative never-been-done-before products. We partner with the Sales, Customer Success, Marketing, Finance, Legal, and Security teams to bring the product to market.

This position
DocuSign Product Managers are responsible for driving ongoing feature enhancements for our award-winning products. You will be responsible for helping to drive our product offerings to support the evolving business needs of customers and prospects, which range from large, multinational enterprise companies to consumers and small businesses.

As a Senior Product Manager, you will be responsible for owning multiple products in our Salesforce product portfolio and managing the partner relationship for those products with DocuSign’s #1 strategic partner.

You will work closely with Senior Product Management professionals, Prospects, Customers, Compliance, Security, Support while collaborating with User Experience, Engineering, IT, Marketing, Product and Program Management to help develop the roadmap, vision, definition, design and deliver the underlying platform systems and applications necessary to support continued system scale, a broadening product portfolio, the basis for new innovative product capabilities, and improve operational efficiencies related to these industries.

Your objectives will be directly linked to business metrics such as revenue, customer satisfaction, and operational efficiency.

This position is an individual contributor reporting to a Director of Product Management and is designated as Flex.

Responsibilities
● Assist in building the strategy and roadmap for various DocuSign product offerings
● Assist in driving the vision and requirements, translate them to functional specifications, facilitate a sound design and deliver an efficient experience
● Leverage primary and secondary research to deepen understanding of customers across their lifecycle, from awareness to renewal and expansion
● Drive insights on the markets and segments in which these applications compete; stay abreast of industry trends, events, and channels to anticipate customer needs
● Understand and profile high value, innovative use cases purchased and implemented by a variety of industry customers
● Evaluate and prioritize requirements in partnership with sales, marketing, and product team leadership, leveraging industry best practices and new innovations. Prioritize and manage a product backlog for effective release and sprint planning
● Facilitate requirements definition with design and engineering partners while identifying dependencies and relative priority with other product managers. Once defined, decomposing those requirements into document releases, epics, functional requirements to designer and developer-ready user stories and acceptance criteria
● Work with Program Management, Design and Engineering to ensure product ships on time and to quality

Basic qualifications
● 8+ years of experience with a Bachelor’s degree or 6+ years with a Master’s degree in product management for an enterprise cloud/SaaS product/service or a combination of product management and engineering or management consulting working on solving large-scale technology issues
● Experience working cross-functionally with Product Management, Design, Engineering, IT, Operations, Program Management, Marketing, Sales and Customer Support
● Direct experience using iterative or Agile methodologies (e.g., SCRUM)
● Bachelor’s Degree in a technology related area of study (CS, EE, IT, Systems, MIS, etc.)

Preferred qualifications
● MBA strongly preferred
● Demonstrated success building/managing large-scale technology products including new, existing, or legacy products
● Experience working with Business Development to manage a partner relationship and build a strategic roadmap for a product built leveraging partner technologies
● Experience working with an AppExchange-listed product for Salesforce
● Experience working with partners and business development to integrate partner technologies into an enterprise CRM or HRM SaaS product
● An experienced influencer with the ability to collaborate well in a matrixed environment having multiple stakeholders

Based on Colorado law, the following details are for Colorado individuals only: Colorado base salary range: $118,200 - $146,800 and eligible for bonus, equity and benefits.

Vaccination requirement
DocuSign may require all employees to be fully vaccinated against COVID-19 and provide proof of vaccination to visit a DocuSign office, to meet with potential or actual customers or business partners, or for other business-related purposes, in accordance with local law. Please note that DocuSign has contracts with different governments globally which may require compliance with local and federal laws.

About us
DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over a million customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. And we help save the world’s forests and embrace environmental sustainability.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude, and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

Accommodations
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online system. If you need such an accommodation, you may contact us at [email protected]