Senior Product Manager, Restaurants

Since we first opened our doors in 2009, the world of commerce has evolved immensely – and so has Square. After enabling anyone to take a payment and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together. So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, run a busy kitchen, book appointments, engage loyal buyers, and hire and pay staff. And across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow all in one place.

Today, we’re a partner to sellers of all sizes – large, enterprise-scale businesses with complex commerce operations, sellers just starting out, as well as merchants who began selling with Square and have grown larger over time. As our sellers scale, so do our solutions. We all grow together.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. And we are helping sellers around the world do the same.

The Restaurants team within Square is a focused initiative charged with empowering Food & Drink businesses of all kinds to start, run, and grow their businesses through advanced workflows, specialized products, business insights, and inclusion in the greater Square ecosystem. 

This position on the Restaurants team will focus on two core parts of the Square for Restaurants growth strategy, namely; 

1. Building out the central POS (and soon to be launched mobile version) that Restaurants rely on to run their businesses

2. The expansion of the Square for Restaurants product to international markets. 

To be successful in this role, the ideal candidate must be able to transform a deep empathy of a restaurant's needs & pains into elegant software, to think tactically and strategically, to manage deep x-functional collaboration and methodical execution. You must also be able to drive ambitious growth metrics and own the details of the solution from deep in the stack through the end user experience. 

To accomplish this you will work with our leadership team and business leaders to deliver on the high potential of our new products + markets. 

If you’re looking to work at a high-growth company, drive impact on widely used products and change the way the restaurant industry works on a global scale you will find this role compelling, challenging, and rewarding. 

You will

• Drive the development of Square’s Restaurants POS + Mobile solutions. 

• Drive the expansion of Square for Restaurants into new international markets. 

• Work across internal teams (Eng, PMM, Data Analytics, etc) and x-functional teams to ensure a cohesive plan and coordinated delivery schedule. 

• Own the technical health and user experience for a suite of products across multiple platforms

• Partner closely with PMM to build out country-specific needs lists, product roadmap, and go-to-market plans.

• Work with our leadership team as well as leaders across verticals (Managed Payments, Point of Sale, Capital), and organizations (Product, Marketing, Sales, Customer Success, Partnerships.) to grow our active Square for Restaurants user base

• Inspire your cross-functional peers and executives in order to build a strong partnership in delivering excellent products and services

• Influence key stakeholders throughout Square in order to align intent, resources, and prioritization

You have

• Minimum of 3-4 years of professional product experience, ideally in the Restaurants space

• Proven experience building software for hardware products

• History driving key strategies that shaped the investment portfolio of an organization

• Experience driving growth initiatives that require deeper data analysis (DAU/MAU/LTV are terms and measurements you are drawn to) as well as working through seams and removing friction

• An international mindset born of your experiences (either professionally or personally)

• Strong customer empathy and experience shaping product direction and execution based on customer needs

• Navigated product scale challenges in a high growth environment

• Served as an evangelist for a product group

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $167,300 - USD $204,500
Zone B: USD $158,900 - USD $194,300
Zone C: USD $150,600 - USD $184,000
Zone D: USD $142,200 - USD $173,800

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Benefits include the following:

• Healthcare coverage
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off
• Learning and Development resources
• Paid Life insurance, AD&D. and disability benefits 
• Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources 

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.