Senior Product Manager

• This is a remote role based in the UK, with approximately one trip per quarter for team meetups (usually in the UK or Jersey).
• The Marketplace vertical is being built out. You'll have real autonomy and real accountability.
• This role isn't the right fit if NRR, upsell mechanics, or commercial modelling are areas you haven't worked in before.
• This is not a role where you'll be handed a backlog. You'll be expected to build the commercial case for what gets built, own the financial performance of your vertical, and defend your decisions to senior leadership.
• You'll work closely with our CFO on upsell modelling. That means arriving at those conversations with something credible.
• Pinpoint isn't for everyone. We're still in startup mode: lean, fast-moving, and sometimes ambiguous. You'll thrive if you're proactive and comfortable building structure from scratch.
• Our values actually matter here. We hire people who reflect them in how they work, collaborate, and make decisions.

About the Role:

• Own end-to-end delivery for Marketplace features: discovery, spec, build, ship, and iterate.
• Analyse existing Marketplace features and find opportunities to improve adoption and revenue
• Use commercial modelling as the primary evidence in roadmap prioritisation, not gut feel, not a feature wish list
• Build pricing and packaging proposals for new and existing upsell features: understand costs (including AI call costs and third-party licensing), model revenue potential, and present a credible plan
• Evaluate build vs. buy decisions with vendors and partners. Scope what we'd need to build ourselves, find out what third parties charge, and make a defensible recommendation
• Work directly with the CFO to build and evolve the upsell line of Pinpoint's financial model
• Own the financial performance of the Marketplace vertical, not just track it, but understand the model behind it
• Conduct customer interviews, validate hypotheses, and synthesise insights into clear product decisions
• Maintain a clear, prioritised roadmap and be able to explain why things are in the order they're in
• Create clear specs, user stories, and acceptance criteria that engineering can move on confidently
• Present roadmap and commercial decisions to senior leadership
• Track meaningful metrics and proactively surface performance insights, not just report what happened
• Drive cross-functional alignment across Engineering, Design, CS, and Sales

• Day 30: Meet the team, get hands-on with existing Marketplace features, and take ownership of work in flight
• Day 60: Have a clear view of where the commercial opportunity is biggest, backed by data, and be running projects end-to-end
• Day 90: Validate your first commercial proposal with senior leadership and begin delivery on the priority initiative

About You:

• Direct PM experience in B2B SaaS, owning features end-to-end from discovery through to post-launch iteration
• Proven experience building pricing and packaging models for SaaS features: understanding cost inputs (licensing, API calls, infrastructure), revenue potential, and how to structure what you charge
• Experience evaluating build vs. buy decisions with external vendors or partners, not just theoretically, but actually doing it
• Understanding of upsell and NRR mechanics in B2B SaaS. You know why a number is what it is, not just what the number is
• Ability to defend roadmap decisions under pressure: structured, evidence-led, able to hold your own in senior leadership discussions
• Strong written communication. We value structured written thinking highly. How you write is how we'll assess how you think
• Comfortable with ambiguity and able to build structure from scratch
• Experience working at a startup or scale-up, ideally sub-500 employees. If your entire career has been at large enterprise companies, this is likely a stretch
• Has launched and grown an upsell or credit-based feature and can talk to both the commercial model and what actually happened

What We Offer:

• Comprehensive healthcare – Excellent medical, dental, & vision coverage for you and your family
•  Unlimited holidays – Take the time you need to rest and recharge
•  Mental health support – Unlimited, immediate access to professional counseling via Spill
•  Retirement contributions – 401k or pension contributions depending on your location
•  Remote-first – Work where you’re most productive, with flexibility and trust as the default
•  Equity with real upside – Share in the long-term value you help create
•  Fully paid parental leave – Up to 16 weeks of paid leave for new parents
•  Learning budget – Annual funds for courses, books, or anything that supports your growth