Senior Product Manager, Payments

About Us

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.

We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X,  and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.

About the Role

Twitch has a two-sided payments platform that collects payments from customers all over the globe and pays out income to our creators. By bringing customers together with creators, we are changing how media is consumed and how communities are formed. Payments is core to Twitch’s strategy to serve the needs of creators in generating income on Twitch. At Twitch, you will work with passionate people who are smart, self-driven and customer obsessed.

As a Product Manager for Payments, you will help set and execute on Twitch's strategy to enable and optimize payments for all our viewers  across 100+ countries and across devices (web, mobile web and TV). 

You can work from San Francisco, CA or Seattle, WA.

You Will:

• Lead the Payments product vision and roadmap, delivering quick wins while building scalable infrastructure to support accepting payments in 100+ countries 
• Own the one-to-two year vision & drive prioritization for Twitch’s checkout and payments platform within the larger Money platform. You will own the full payment stack and checkout experience for web and mobile, coordinating dependencies and timelines
• Own core payments metrics including checkout conversion, authorization rates, refund rates, chargebacks and payment costs. 
• Continuously run experiments to test new features and improve outcomes for customers
• Drive fraud prevention and risk management strategies to protect customers and creators while minimizing false positives and maintaining high authorization rates
• Lead international payments support, including localization, regional payment method adoption, currency support, and compliance with local regulations across global markets
• Partner cross-functionally with Finance, Legal, Trust & Safety, CX, and Operations to ensure compliance, manage risk appropriately, and support efficient operations at scale
• Develop Go To Market (GTM) plan and deliver results that ensure the customer and business goals are met in operational launch plans

You Have:

• 5+ years of work experience as a Product Manager or Technical Program Manager
• Experience in regards to payments, fraud and monetizing digital products at scale
• Deep familiarity with processors like Stripe, Adyen, Braintree/PayPal and global alternative payment methods 
• Experience leading cross-functional initiatives
• Experience defining 1-2 year product strategies

Bonus Points

• Knows how to write basic SQL and how to use experimentation/analytic tool

Perks

• Medical, Dental, Vision & Disability Insurance
• 401(k)
• Maternity & Parental Leave
• Flexible PTO
• Amazon Employee Discount

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Job ID: TW9110