Senior Product Manager, Payments

Do you believe that creators should have the ability to get paid for the value they give to their fans?

We do, which is why we're building Patreon, a platform that powers membership services for creators with established followings. Patreon strives to provide creators with insight, education, and tools that make it possible to retain creative control while running their creative business, so creators can focus on creating and energizing their fanbases.

Our user base has doubled in the last year alone, and we have paid over $2 billion directly to creators on our platform.

What you will do: 

• Support international currency expansion efforts including ability to support zero decimal currencies
• Support payment redundancy needs through integration with multiple payment platforms
• Explore new member conversion & upsell payment flows
• Explore new payments methods & models
• Work to reduce & optimize involuntary churn

Skills and experience you possess:

• You have a keen understanding of how money moves between merchant platforms and payment processing partners, including payment gateways, processors, acquirers, card networks, and issuers.
• You can differentiate between good & exceptional user experiences around payment, especially subscription billing and payment
• You’re able to navigate through technical and regulatory constraints while simultaneously distilling and communicating complex subject matter to payments and non-payments stakeholders

Projects you may work on: 

• Improve our end-to-end payments processing capabilities and user experience 
• Find new ways to exchange money with payments partners, store payment details on our platform, and reduce overhead
• Deliver secure and reliable payments experiences that delight our creators & their patrons

Who You'll Work With:

At Patreon, you'll join a high-performing and highly-empathetic team of people who proudly work on fulfilling our mission of funding the creative class. Our culture of creator-first, thoughtful teammates keeps work creative, stretching, and rewarding.

Our Core Behaviors:

• Put Creators First. Patreon is nothing without our creators. 
• Achieve Ambitious Outcomes. Set, measure, and accomplish goals that deliver massive value to our creators and patrons. 
• Cultivate Inclusion. We want an environment that retains and engages the diverse teams we build.
• Bias Towards Action. When in doubt, we take the next best step, then course correct when needed. We go out of our way to fix problems when we see them. We take ownership seriously.
• Be Candid and Kind. Be extremely caring and extremely direct in all you do at Patreon, especially when it comes to giving positive and constructive feedback. 
• Be Curious. You don’t know it all, and that’s the fun part. Everything gets better when you’re curious. Things get more interesting, more clear, and more approachable. When you bring curiosity into the workplace, you’re growing yourself, your teammates, and Patreon as a whole.

Want to Learn More About Patreon?

• Check out TechCrunch’s article about our focus on membership 
• Listen to our CEO Jack and Co-Founder Sam chat with Guy Raz on NPR’s How I Built This
• Check to see if you know a Patreon teammate on LinkedIn