Senior Product Manager | Financial Services

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

As a Product Manager at Publicis Sapient, you will collaborate with clients undertaking major Digital Business Transformation (DBT) engagements to understand their business, end-customer needs, and then constantly deliver value with fast increment cycles. You will serve as an Agile Product Manager/proxyby becoming the client's trusted advisor inleading the overall vision, strategy, roadmap, and prioritization for specific digital products.

This role is an excellent opportunity for someone who would like to join an international global organization with a 'start-up' mentality. We highly value Openness, Collaboration, Learning Mindset, and partnering with our clients to drive a Positive Outcome.

Your Impact

• Partner with the client(s), strategists, experience leads, and architects to frame business goals and value pools from which we can shape product propositions that provide transformative business outcomes and customer experience
• Gather requirement and documentation as well as end to end feature ownership
• Develop product vision, strategy, market/user research, by keeping the customer at the center of everything we do while using design thinking tools
• Represent client in ideation workshops with cross-functional leaders where you identify new ideas, customer needs, pain points, and solution options
• Develop solution hypotheses iteratively, based on user research, and industry and market trend analysis
• Establish customer journey mapping to guide product development; then validate that learning with user testing
• Translate product vision into a roadmap containing well-defined, prioritized features that will realize the product vision and value
• Validate and present the business case to the C–level executives and lead business reviews to ensure the team prioritizes the right features
• Serve as a voice of the customer among the cross-functional team, always understanding the customer needs
• Establish objective goals for the product with success and acceptance criteria using meaningful metrics, KPIs, and quantifiable business outcomes
• Collaborate with product owners, solution managers, and cross-functional product managers, to ensure alignment towards the same program increment (PI) objectives
• Collaborate with system architects to envision and prioritize system enablers
• Represent Financial Services industry best practice and market trends to assist the client in maintaining competitive advantage
• Build and maintain a trusting relationship with the client, teams, and vendors; develop influence without authority

• 10+ years’ experience in delivering complex business or technology solutions, from solution design to end-to-end implementation in Banking or Fintech

• Exposure to change transformation, product management practices, and modern ways of working

• Demonstrated success creating digital products vision, strategy, experience, and enterprise solutions and services - from ideation to launch, including engineering and operational quality

• Deeply rooted in Agile, Lean, and continuous delivery principles that maximize the flow of value with a passion to extend this understanding throughout the organization

• Masterfully apply Lean-Agile practices and frameworks

• Industry knowledge and expertise within the Financial Services industry

• Proficiency in English and Thai languages with an understanding of Thai culture & business ethics

• Practice in workshop facilitation to cultivate the ideation

• Experience working with a multi-disciplinary team on customer-focused products and services

• Proven ability in collaborating and leading Program Increment (PI) cycles

• Proven ability to prioritize multiple demands and obtain buy-in from stakeholders

• Ability to define financials, ROI, KPIs, and forecasts, with success leveraging data to make decisions about product feature increments

• Proven track record of working with senior client stakeholders and diverse teams as a servant leader and steward of economic and customer value

• Mastery in leading change and inspire others to change behaviors

• An influencer in continuous learning and innovation

Set Yourself Apart With:

• Strong knowledge in Financial Services (Banking) industry and evolving trends

• Technical business analysis experience in consulting and digital transformation solutions

• Certified SAFe Product Owner/Product Manager designation

• Certified Agile Product Manager designation

Benefits of working here:

• At the forefront of digital transformation

• “Plugged” into a truly global organization with a start-up mindset

• Career growth and training opportunities

• A collaborative, agile, and diverse regional team

• Comprehensive insurance and medical benefits