What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Senior Product Manager position?

The suggested salary for this position is $155,000-$204,500*

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Senior Product Manager job at Moo

MOO set out to shake up the world of print back in 2006. And we’ve come a long way since. Today we’re a 400 + strong team (we’re thinking of getting matching jackets) who create print and digital products for companies of all sizes – from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair.

Our global HQ is in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA, as well as East Providence, RI and Denver, CO.

We’re making new and exciting things – and we could really do with your help.

Our 2025 strategy means delighting customers, new and old, with remarkable products and premium experiences. We are excited about this future and want to see at least part of this vision realised in 2022

A new team was set up because we identified a new customer segment with their own unique needs and we have had a new technology, customer and manufacturing strategy. This team is building a new platform and experience both for our internal and external customers. This new platform is the future of MOO. We aim to offer this new solution to customers in a way that drives towards our longer term plans while adding value and data lead insight from the start. The team are mostly based in the UK together and it is fully cross functional. This will be a hybrid role and we will expect you to attend the office to collaborate with team mates and stakeholders at least once per week.

Our Product team is growing and this role will be accountable for working with the cross functional team on defining Product outcomes, driving strategic prioritisation, testing and building the new platform based on our strategy. You will work closely with the Director of Product on the future direction of the platform - and ultimately of MOO. There is a real mix of greenfield technology and customer facing work to drive and most importantly it is about our fabulous internal customers as well as our external customers.

The person we want:

B2B & B2C experience and an understanding of the unique needs of businesses over consumers
Experience in eCommerce, Product Management, Order Management, Site Merchandising, Analytics, Customer Research
Proficiency in user experience and design principles
Familiarity with merchants’ technology stacks - ecommerce platforms, payment gateways or order management systems
Highly motivated self-starter able to work with minimal supervision and direction
Ability to context switch easily from technology, operations, research techniques, design best practices, short term team focuses, longer team opportunities etc
Strong data skills across qualitative and quantitative data.
Test, measure and learn approach to Product development
Great storyteller who can bring people on the journey and inspire them
Strong stakeholder management skills and experience
Experience in working in an agile, cross functional development team, remote or distributed
Lives and breathes the MOO values bringing enthusiasm and positivity to every problem

Responsibilities:

As part of the Product team you will be reporting to the Head of Product and your main responsibilities will include:
Shaping, building and maintaining the product roadmap. paying particular attention to the needs of our different customers (internal and external) and using real data (both qual and quant) to guide the prioritisation and solutions.
Driving the process to scope detailed product requirements and prioritise key platform capabilities and features successfully
Working alongside Engineering, Research, Design and Analytics to break the roadmap into outcomes and deliver using an iterative test & learn approach.
Knowing your customers and their problems. Truly understand our user segments and their wants, needs and pain points by partnering with our in-house user research, design and customer service partners to lead an outcome-driven approach to product development.
Defining and monitoring KPIs and proving incremental value of work delivered by the team and drive decision making.
Leading and inspiring a cross functional development team to deliver great work with a mission and vision that everyone buys into.

About you:

You LOVE product. You love taking things apart, putting them back together, discovering problems and debating features. You are intrigued by juicy product problems in search of elegant, simple solutions. You have an agile mindset and love to learn. You are quick to recognise failures and pivot the product based on learnings. You have excellent attention to detail, both written and numerical and have a commitment to quality.
You’re technically strong. You have a track record of successful delivery in a technical role. You’re able to discuss and translate complex technical capabilities and constraints and turn them into plain english and you can own and guide the improvement of technical capabilities. You can understand both customer needs and the technical architecture of the platforms and you’re able to identify and track key metrics to ensure that your products meet critical service levels.
You’re customer-centric. Real, actionable customer insights rock your world. You value user research and actively seek out opportunities to understand your users better, identifying customer needs and solving real problems. You are positive, empathetic and persistently patient.
You love building and strategising. Your perfect week might include a user story mapping session; deep diving for insights in your data; discussing with stakeholders the perfect balance of optimisation and innovation; reviewing and signing off stories and celebrating wins with cake!
You can joust with the best of them. You understand data flows, can converse with architects and engineers on the limitations of approaches, talk ‘discovery’ with our Designers and Researchers and can spot a bad smell from a mile away.
You are highly self motivated. You have a real hunger to deliver customer excellence and ‘imagine it better’ for the customer internally and externally. You are able to work with minimal supervision and direction

Nice to haves:

Working with strategic 3rd party partners, suppliers and SaaS solutions.
Familiarity with merchants’ technology stacks - ecommerce platforms, payment gateways or order management systems
Experience of contract negotiation and vendor selection

What’s it like to work at MOO?

MOO’s the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success – while also recognising the importance of a healthy work/life balance.

That’s why we offer 25 days holiday rising by one day for each year here (for 5 years), a matched pension scheme, MOO’s share option scheme, and paid parental leave. We’ll offer you private healthcare, life insurance, a season ticket loan, and a cycle to work scheme.We also offer flexible work schedules with hybrid and remote working for certain roles as well as a Work From Anywhere program.

Diversity Statement

We are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class.

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Senior Product Manager

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