Senior Product Manager - Monetization

Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaign, CRM, and analytics tools.

As a Sr. Product Manager you will own a product portfolio composed of products owned by several Product Managers that tackle a specific customer problem. This is the key role that “connects the dots” across the full customer journey in partnership with Design, Engineering, Marketing, Research, and Support. You will provide thought leadership and direction that drives customer experience and brand goals. This full-time opportunity is based in Atlanta, GA.

What you'll do here:

• You will develop a holistic monetization and entitlement management strategy across a portfolio of products, resulting in a focused product roadmap that solves key customer problems and generates sustainable customer growth
• You will partner closely with Engineering and Product Design in conducting a continuous discovery process that establishes a clear product vision, measurable objective(s), and a solution that is broken down into actionable requirements once prioritized for development
• You will own the product discovery and product development backlogs, regularly engaging with product leadership, product managers, and business stakeholders to groom priorities
• You will define key qualitative and quantitative metrics for the product portfolio, and monitor all product experiments and releases in order to recommend further optimizations or course corrections
• You will analyze competitive landscape and develop deep knowledge of customer needs, then seek to address opportunities through the product backlog
• You will collaborate with Product Marketing, Customer Success, and Customer Support to establish a release strategy that drives product adoption
• You will regularly review portfolio roadmap progress with Senior Leadership Team to build consensus on portfolio priorities

We'd love to hear from you if: 

• You have a working understanding of entitlement management in SaaS applications, including access and billing
• You have demonstrated experience managing the end-to-end product lifecycle for consumer or enterprise offerings
• You have the ability to develop and execute a successful product roadmap
• You have experience with Agile development and methodologies
• You have proven expertise leading cross-functional teams that together launch on-time and on-budget desktop, web or mobile software product offerings
• You have strong project management skills, including the ability to think and lead complex projects simultaneously
• You have a successful history of delivering customer-driven products designed to create a great customer experience
• You have an ability to work across multiple teams and manage planning and dependencies
• SQL knowledge a plus

 Experience

• Bachelor’s Degree or relevant work experience
• 5+ years delivering world-class software products in a Product Management role
• Experience working on a small business product, marketing technology, or CRM 
• Experience mentoring junior PMs, providing leadership and coaching

How you’ll work:  Our Core Leadership Behaviors are the observable and measurable leadership actions and skills that contribute to our effectiveness and success in our roles at Mailchimp. They determine how we do our jobs and how we meet our goals, enabling us to bring out the best in each other and execute on our strategic plans to deliver for our customers.

• Thriving in Complexity: You unravel and make sense of potentially sophisticated, incomplete, and contradictory information to effectively solve problems. 
• Nimble Learning: You tackle problems with experimentation, using successes and failures to inform future decisions
• Expecting the best: You hold yourself and others accountable to meet commitments
• Collaborating Courageously: You build partnerships across the company and work collaboratively with others to meet strategic goals
• Cultivating Candor: You act with integrity and earn the confidence and trust of others through honesty and authenticity
• Inclusive Leadership: You recognize the value diversity brings to our organization and leverages different perspectives to enhance organizational culture and drive performance
• Customer Obsessed: You listen hard to customers, understand their challenges, develop relationships with them, and deliver products that remove their obstacles
• Action Oriented: You initiate new opportunities and face tough challenges with a sense of energy, enthusiasm and service

*Mailchimp currently offers flexible and remote options in Arizona, Arkansas, California, Colorado, Georgia, Florida, Illinois, Kentucky, Louisiana, Massachusetts, Minnesota, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, and Washington. If you are unable to work from one of these registered locations, you will not be eligible for employment.

Curious how hiring has shifted at Mailchimp due to Covid-19? Click here to find out more! 

Mailchimp is a founder-owned and highly profitable company headquartered in the heart of Atlanta with offices in Brooklyn, Oakland, Vancouver, and London with additional remote work locations available. Our purpose is to empower the underdog, and our mission is to democratize cutting edge marketing technology for small business. We offer our employees competitive compensation, fully paid benefits (for employees and their families), and generous profit sharing, and are a flexible-first organization. We hire collaborative, customer obsessed, problem solvers and give you ample opportunity to grow and succeed.

Mailchimp is an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis race, color, citizenship status, national origin, ancestry, gender (including gender expression and gender identity), sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law. 

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