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Aircall is a place where voices are valued.
Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 14,000+ customers (and growing) to make authentic, human connections.
Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, Sydney, Madrid, London, Berlin, Tel Aviv, or at home – everyone has a voice that is valued.
Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.
Great conversations come with great responsibilities. Delivering the best-in-class cloud-based voice solution is not enough, we want to help organizations to improve their productivity by delivering them powerful and right on time data and insights.
A great part of the Aircall’s product value comes from its seamless integration with the other tools used by our customers. Empowering conversations is also saving our users the time of logging calls into tickets, fetching information on CRMs, and tagging Helpdesk requests.
We are looking for an Experienced Product Manager to work on Aircall’s key partners and take our integrations with CRMs, Helpdesks and others to the next level. This person will have to align with Engineering, Data Analysts, Go To Market teams and Product Marketing to define Aircall’s vision for his/her scope of work and make it a success.
The mission:
- Discovery: Sales, Account Executive, Customer Success, Onboarding, Support
- Framing: Design, Data, Product Marketing
- Development: Engineering team, SRE, QA
As the Senior Product Manager for Ecosystem, you are responsible to create best-of-class integrations with our key partners and make them evolve to provide the right value for the user.
To do so, you will be an active participant in the definition of the vision and strategy of the Ecosystem scope of Aircall, in order to maximize value for our customers and support revenue growth. You will discover and present new product insights by analyzing qualitative and quantitative customer data.
You will also be responsible for the delivery of your product by leading a development team with the help of data analysts, backend and frontend developers.
Here are a few examples of topics that could be handled by your team: HubSpot Conversation Intelligence, Salesforce integration, integrated CTI strategy definition, Intercom integration delivery, Public API alignment capabilities, etc.
To do so, you’ll be working with various internal stakeholders for each phase of your product lifecycle:
Your profile:
- +5 years of business experience using analytics to drive product results
- Extensive experience in working with integrated softwares, white-label solutions and APIs
- Having worked on core CRMs and/or Helpdesks is a plus (Salesforce, HubSpot, Pipedrive, Zendesk, Intercom…)
- Perfect experience in managing development team as a Product Owner role
- You have been working for a B2B SaaS company for at least 5 yearsIdeally, you worked in the CCaaS, UCaaS or Telco industry
- You are empathetic and understand the need for your stakeholders to be aligned and compelled to your vision
- Clear, structured thinking and excellent communication skills
- You are fluent in English ( Spanish or French will be a plus)
- You have a big smile whatever the situation. This might be the single most important point 😜
We value people who are bold, ambitious, collaborative and customer-centric. Even better, the ones who know how to work hard & have fun at the same time. We’re a tribe of highly driven people, with a great sense of human connection and a clear focus.
#LI-MM2
Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.
Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.
We’re creating a place where great people trust one another and thrive together.
People flourish at Aircall and now is the time to be part of the team and the journey we’re on.
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
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Questions & answers for this job
- What is the type of contract for this job?The contract for this job is a Full-time contract
- What's the salary range for the Senior Product Manager - Ecosystem position?The suggested salary for this job is $157,768 - $204,500*
- Is telecommuting possible for this job?No, telecommuting is not possible for this job
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