Senior Product Manager, Digital Services

Trainline is an innovative, tech business with a mission to bring together the world’s rail, coach and other travel services into one simple experience. We aim to make travel easier and more accessible, encouraging people to make more environmentally sustainable travel choices. We’re hugely proud to be the world’s leading independent rail and coach travel platform and rank among the highest-rated travel and ticketing apps globally. Today, we offer our customers travel to thousands of destinations in and across 45 countries in Europe and beyond. That’s more than £3.7 billion in ticket sales annually, and over 90 million visits to our apps and websites each month. In another major milestone, Trainline listed on the London Stock Exchange in June 2019 and is now part of the FTSE 250.

Our culture is central to our success. We’re driven to sustain our phenomenal growth from recent years, and this means we’re always working closely and collaboratively to turn our ideas into reality. It’s this sense of pace, innovating and improving pretty much everything we do, that makes Trainline so exciting and unique - we truly believe our work has a genuine impact and will change travel for the better.

We’re obsessed with delivering value to our customers day-to-day. Trainline’s Platform One supports all our customer propositions across B2C, Branded Business Travel, B2B Distribution, TOC (Train Operating Company) Partner Solutions and Supply Integrations, on multiple channels including Web, App, external APIs, and agent tooling for both in-house customer support and external B2B customers. Within this, you'll be responsible for Digital Services which cover 3 main areas orchestrating the Trainline experience for our customer channels: Journey Planning, Purchasing and Travel Information. It is an exciting time for Trainline and in particular this area as the industry unlocks open access operators. 

Journey planning: At the core of Trainline’s business model is the aggregation of rail operators throughout Europe, where we have the unique ability to stitch together journey legs to create an optimal set of search results. This is becoming more important as European markets liberalise - in the UK, Italy, Spain, and France, competing operators run the same routes offering a wide range of fare types that can be very confusing for customers. Trainline has a responsibility to simplify this through a vision of Intelligent Search. This extends to our industry partners where we add value to new operators and incumbents through combining journeys and opening up more possibilities for customers to travel by rail, driving our purpose to empower greener travel choices and to become the world’s #1 rail platform.  

Purchasing: The ecommerce orchestration layer sits at the heart between supply integration and the front-end channelsand is critical to providing a fast and frictionless purchase experience (basket/order management, fees, promotions, refund/exchange policies) to all our customers, B2C and B2B globally.

Travel information: This team provides vital information and solutions to our front-end channels to help customerssimplify their travel plans using real time data to provide advanced notifications and solutions for cancellations and disruptions.  

As a Senior Product Manager, you'll have responsibility over four squads anddirect ownership of day-to-day and roadmap of 2 critical squads in Journey Planning and Travel Information. In addition, you will have line management responsibilities fort for one Associate Product Manager and close collaboration with an Industry Product Specialist consulting on our journey combiner strategy. 

We work at speedshipping new products every fortnight and employ a ‘build/test/learn’ mentality around our product development. To this end, you’ll proactively seek out and solve the toughest problems we’re told can’t be done, and delivering game-changing solutions for our customers. This is a truly career defining role for someone passionate about product management looking for an opportunity to disrupt and define a product that will change the way people travel impacting millions of people every day.

We’re looking for creative big thinkers with small egos to achieve our ambitious plans. Most importantly, you’ll bring strong backend product management experience from a complex, consumer-focused business ideally across a range of international markets. We have a preference for candidates who have had exposure of ecommerce services from a digital environment although this is not essential. Your passion for building amazing products that people love within a fast-paced environment goes without saying, and you should have a meaningful tale to tell about spotting and executing on opportunities whether to delight the user or for commercial gain.

You’ll be used to putting yourself in the role of the customerand gathering insights to truly understand what value looks like to our users (as well as those who are not!). Looking across your expertise within the product eco-system, your credentials around helping shape customer experience through research and user testing is essential. You must also bring experience of working closely within an Agile development team prioritizing work and setting sprint goals as appropriate.

You’ll understand the importance of making robust data-driven decisions and will bring a good balance of quantitative and qualitative skillsas well as a track record of working with rapid, iterative “customer led” design and development processes. Further, working from inception through to testing and deployment, you will be used to measuring and communicating the outcomes of developments to allow the business to learn from both success and failure.

- 25 days holiday +2 extra days at Christmas

- Free private medical and dental insurance for you and your family (you just pay the tax on what you choose!)

- Life assurance & income protection

- Good pension scheme

- Season Ticket loan

- Charity leave

- Enhanced maternity/paternity leave

- Free breakfast everyday and fruit galore!

- Yoga Mondays

- Salsa classes

- Board Game nights

....and many more