Senior Product Manager - Device Experience

About the role:

Samsara’s Product team works to bring our disruptive IoT technology to market, accelerating the adoption of sensor data to improve industrial efficiency at a massive scale. As a member of the Product team, you’ll be responsible for the end-to-end success of new products and features that delight our customers and further Samsara’s vision. Samsara’s approach to product management is rooted in a deep understanding of the customer. You’ll learn about our customers’ operations, identify the most meaningful problems that we could solve for them, and develop a product vision that maximizes the impact Samsara can make on the market.

In this role, you’ll lead Product for our Platform Device Experience team. This team owns the end-to-end device management lifecycle across all Samsara product lines, helping customers to successfully deploy and manage their hardware products. This includes:

• Helping customers select the right hardware (e.g. cables) for their assets and prepare for a successful installation.
• Ensuring a smooth installation & activation experience for all Samsara hardware products (supporting a variety of typical installation workflows across web and mobile).
• Powering the successful ingestion of IoT data from all hardware devices to efficiently collect & store the data that powers Samsara software experiences.
• Improving the experience of maintaining operational Samsara hardware, including battery replacements and troubleshooting.
• Simplifying the process of replacing Samsara hardware when necessary to return the asset to being “Samsara connected” as quickly as possible.

Click here to learn about what we value at Samsara.

In this role, you will:

• Articulate our business & customer priorities related to Device Experience, working with engineering to set measurable goals & define a roadmap to deliver on them.
• Collaborate with product line PMs in a ‘platform PM’ capacity to support their initiatives, align priorities, and interlock dependencies.
• Interface with customers to ensure that we reach the outcomes required for their ultimate success. Define product requirements for user-facing capabilities, and serve as the ‘voice of the customer’ in trade-off discussions & decision-making forums.
• Launch new features and infrastructure in collaboration with Design, Engineering and Marketing.
• Develop a technical understanding of our product’s systems and work with engineers and stakeholders to identify meaningful improvements.
• Contribute to enhance the practice of product management at Samsara to help drive hyper-growth at scale.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• 5+ years in a product management role, with a deep understanding of how to operate & deliver as a platform team.
• Strong understanding of how to build for enterprise-scale.
• Experience working in a customer-focused environment and ability to establish trust & credibility with customers. Knack for gleaning customer insights from quantitative and qualitative data.
• Strong credibility with engineers and ability to understand technical systems.
• A proven track-record of delivering outstanding results for customers & the business, managing significant complexity & aggressive timelines. You also have a bias-to-action and aren’t afraid to get your hands dirty.
• Advanced organizational skills and attention to detail.
• Excellent communication skills. Must be comfortable presenting to customers, executives, and internal audiences, adjusting your communication style based on your audience.

An ideal candidate also has:

• Experience and/or strong interest in working at the interface of hardware and software products.
• History of working on successful B2B products.
• A degree in a technical discipline (computer science, engineering, etc.) preferred.