Senior Product Manager - Data and Analytics

Vonage Product Management Mission:
We bridge technology and business needs to deliver new products and services to the market. We imagine the future and orchestrate cross-functional efforts to bring it to life. We apply business understanding, customer knowledge, and competitive awareness to collaborate with and lead efforts to envision, design, develop, and execute state-of-the-art products and features. Our output changes the communications game.

Why this role matters:
As a Senior Product Manager for Data & Analytics on the Fusion (UC/CC) Platform, you’ll play a pivotal role in building analytics foundations that are purpose-built for modern customer and business needs. As AI transforms the customer experience, data becomes both the engine and the fuel. Customers don’t just want more data—they want the right data, structured and modeled to surface meaningful insights across omnichannel journeys.

Internally, a clean, well-defined analytics pipeline enables consistent reporting, faster innovation, and a shared source of truth across the organization. This role bridges the gap between what our customers need to know and how our platform delivers that knowledge, ensuring our analytics infrastructure is relevant, scalable, and future-proof.

If this sounds like you, keep reading…

What you will do:

Analytics leadership

• Define and own the product vision for analytics data modeling, metrics logic, and customer-facing datasets.
• Partner with engineering and data architects to shape and modernize the analytics pipeline architecture.
• Identify and validate customer reporting needs, including core metrics, filters, and segmentation dimensions.

Product strategy & roadmap

• Define and evolve the strategic direction for analytics and data experiences, aligning with overall business goals.
• Gather and prioritize requirements from cross-functional teams, balancing customer needs with technical feasibility.
• Own the product roadmap for the data pipeline and Historical Analytics, delivering a best-in-class reporting experience.
• Prioritize features based on customer impact, platform scalability, and differentiation opportunities.

Data-centric product ownership

• Define what data is collected, how it’s modeled, and how it maps to real-world use cases.
• Design and document the business logic behind calculated metrics, ensuring consistency across reports.
• Collaborate with engineering to assess trade-offs between real-time vs batch data, granularity, and performance.
• Define Data Quality measurements and SLAs for Data Products

Cross‑functional collaboration 

• Act as the voice of the customer when designing internal data structures and schemas.
• Collaborate with architects, data engineers, and product peers to ensure end-to-end alignment.
• Lead customer interviews and feedback loops to uncover insight gaps and clarify metric logic.

What you will bring:

• Fluent in English.
• At least 3 years of experience in product management or a related field (e.g., analytics product ownership).
• Proven ability to define metrics, KPIs, and data models to support business or customer needs.
• Understanding how data is collected, processed, and delivered through batch and streaming pipelines.
• Familiarity with Data Governance principles, such as data quality, lineage, cataloging, access control, and compliance requirements (e.g. GDPR, HIPAA), to ensure responsible and trustworthy data usage.
• Hands-on experience with BI tools (e.g., Looker, Tableau) for exploring data and prototyping reports.
• Comfortable working with data architects, engineers, and analytics teams to translate product needs into scalable data solutions.

Nice to have:

• Familiarity with contact center operations and metrics (e.g., handle time, occupancy, SLAs, omnichannel reporting).
• Ability to read and write SQL and/or explore data independently to validate definitions.
• Experience with data warehouses, pipelines, and dimensional modeling (e.g., snowflake/star schemas).

What is in it for you:
Example benefits (variable by location):

• Dynamic, collaborative environment with a high-performance culture.
• Unlimited paid time off and flexible working hours.
• Company pension/401k and life insurance.
• Private medical, dental, and vision coverage.
• Enhanced parental leave.
• Career development and structured progression opportunities.
• Access to modern office spaces and collaboration tools.

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