Senior Product Manager, CX/ CS

Vestiaire Collective is the leading global platform for desirable pre- loved fashion. We transform the fashion industry for a more sustainable future, by empowering a community to drive change. Curated by its trusted community of fashion lovers, members inspire one another whilst selling and buying unique pieces from each others' wardrobes. 

Encouraging consumers to join the circular economy as the sustainable alternative to throw-away fashion, the platform is unique due to its highly engaged community, its rare desirable inventory and its authenticity and quality control process. Launched in Paris in October 2009, Vestiairecollective.com has close to 15 million members across 80 countries worldwide with offices in cities Paris, New York, Berlin, Hong Kong, Seoul, Singapore, Shanghai, Ho Chi Minh City and Tokyo.  

Our values have built our success and made us who we are as a fast-growing company because we think collective: we work with style, with entrepreneurial spirit and with passion.  We currently have a diverse global team of 650 employees representing more than 50 nationalities. Our values are community, activism, transparency, dedication and greatness. We are proud to be a BCorp.

We are looking for a Senior Product Manager, CX/ CS in Singapore. You will report to the Product Director and will be responsible for defining and executing the squad’s roadmap, working cross functionally with other business areas, design and tech, making sure all initiatives are impactful and drive improvements to our customer experience.

What you’ll do

• Define and manage product vision, strategy and detailed roadmap 
• Be the owner for our customer service and experience funnel, ensuring customers are well taken care of on the Vestiaire platform. 
• Work closely with business stakeholders and UI/UX design team to deliver a joyful and rewarding customer experience on the platform.
• Build scalable traffic, campaign, voucher tools to support promotion events
• Lead and mentor product owners, grow the team 
• Define clear KPIs, prioritise functions based on product strategy & business impact, follow up results on feature launches, track impact on customer happiness, retention and contact rates
• Communicate cross-company the strategy and impact of new releases

Who you are

• Asia Ecommerce or relevant industry experience and background
• 3+ years experience and above in a product centric position
• Organised, results & data driven with an analytical mindset
• Familiar with eCommerce buyer & seller customer journeys and pain points 
• Familiar with customer relationship management software
• Effective communication and presentation skills
• Ability to work autonomously & effectively in evolving and dynamic environment
• Ability to work with a diverse group of colleagues
• Have an agile mind that is adept at strategy and execution in a rapidly evolving product landscape.

What we offer?

• A meaningful job with an impact on the way people consume fashion and promote sustainability
• Flexible work arrangements
• The opportunity to create impact in a high growth environment
• The possibility to work as part of a global diverse team with more than 50 nationalities 
• 2 days to help Project - reinforcing your activist journey and volunteer for an association
• Investment in your learning and growth
• Competitive compensation and benefits package

Vestiaire Collective is an equal opportunity employer. We strive to develop an inclusive work environment that reflects the diversity of our fashion activist community.