Senior Product Manager - Customer Data Platform

Why you’ll love this role:

As a Senior Product Manager, Data platform at StockX, you’ll be a key player in transforming our data on a global audience of 220 million annual visitors across 200+ countries. We are seeking a dynamic and strategic Product Manager to lead the development and execution of data & ML focused initiatives for our eCommerce marketplace. In this role, you will be responsible for driving our roadmap specifically for our customer data platform (CDP) & AB testing infrastructure by creating innovative solutions that help support use cases that improve user experience, scale & optimize marketing acquisition & retention strategies via a data-driven approach, and enhance customer satisfaction. You will work collaboratively across teams to deliver empowering teams across the organization with robust, scalable, and efficient data infrastructure / ML capabilities. 

What you’ll do: 

As the Product Manager for Data Platform, you will work closely with Engineering, Data Engineering, Data Science / ML team, Analytics, and business teams to define product strategy & requirements, prioritize features, and deliver solutions on the roadmap that enable data-driven decision-making including clickstream tracking across web & app and customer data automation for segmenting & hyper-targeting at scale. Your role will be instrumental in ensuring our platform is reliable, efficient, and capable of supporting complex analytical and AI-driven data initiatives. Key responsibilities include:

• Define and execute the vision & roadmap for the Data Platform, aligning with company objectives and stakeholder needs, especially Marketing, Product & other departments using the Customer Data Platform (CDP) & AB testing infrastructure.
• Partner with Marketing, Analytics, Customer Support, and UX/UI teams to ensure cohesive acquisition & retention data across all touchpoints by owning how they interact with our core ClickStream / Orders / Customer Service (CS) datasets.
• Evangelize with business stakeholders & other product teams, the Data & AB infrastructure built up to drive adoption and ensure the platform / vendor partners meet their needs.
• Be point of contact for and quality of the core Clickstream 1st party data at StockX. Work across org to help define requirements around new user data /  troubleshooting existing data discrepancy issues & closing them in collaboration with engineering, analytics, data and biz stakeholders.
• Collaborate with Engineering, Data Engineering, Data Science / ML, and Analytics teams to design and implement scalable data infrastructure and AI/ML use cases.
• Evaluate emerging technologies, tools, and frameworks to continuously enhance the platform’s capabilities.
• Define success metrics and measure the impact of platform improvements on business and technical objectives, with a strong ability to prioritize based on those metrics, make data-driven decisions, and execute in a fast-paced environment.
• Foster a culture of innovation, collaboration, and operational excellence within the team.

About you:

• Bachelor’s degree in Business, Marketing, Engineering, or a related field, with background in software engineering, data science, or a related technical field.
• 5+ years of experience in platform product management, preferably in large eCommerce marketplace companies.
• Knowledge of data warehousing principles, knowledge of SQL, and knowledge of Data ETL (Extraction / Transformation / Loading)
• Proven ability to bridge work across cross-functional teams, including engineering, analytics, and business stakeholders.
• Experience with Agile development methodologies and product management frameworks.

Nice to have skills:

• Familiarity with large scale Customer Data Platforms (CDP) such as Segment / mParticle etc and/or in house data lake systems serving similar purposes.
• Experience with A/B testing with knowledge of user funnel metrics such as Conversion, Churn, Customer Lifetime Value (CLV), and cohort analysis.
• Strong technical background with an understanding of Clickstream tracking & MarTech stack.
• Excellent problem-solving, analytical, and communication skills.
• Strong analytical skills with experience in data-driven product management.
• Familiarity with data privacy regulations (GDPR, CCPA) and security best practices.

Pursuant to the various pay transparency laws/acts, the base salary range is $100,000 to $130,000 plus opportunities for benefits (e.g., medical, dental), equity and discretionary bonuses. Compensation is dependent on geography and may vary.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.