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Senior Product Manager - CS Experience
We’re looking for a Senior Product Manager in either our London OR Budapest office to help our teams deliver a Customer Support Experience that delights our customers, scales globally with our growth and helps us drop our costs towards zero.
The role is a unique opportunity to join one of the fastest growing companies in Europe. With 10m customers we’re already moving over £4.5bn a month and have more than 700 people in our support team across the US, Estonia, Hungary and Singapore. We serve a wide range of customers from personal users, freelancers, small businesses and increasingly even to enterprise businesses and banks.
Your mission:
Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to transform how we deliver our customer support experience to build a globally scalable and cost-effective model for our future.
You’ll grow and inspire a product team to help solve a truly global challenge. Whether through AI automation, knowledge management or CRM systems, you’ll be impact-driven and always on the lookout for the biggest opportunities for our customers.
Here’s how you’ll be contributing to our customer support experience:
About you:
This role will give you the opportunity to:
We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.
Also, where and what you studied isn't important to us. If you’ve got great experience, the right skills for the role and you’re great at articulating your thinking, we’d like to hear from you. And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.
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