Senior Product Manager, Communications Platform

Our mission to deliver honest financial products that improve lives extends beyond borders. Consumers across the globe need safe, transparent financing. Our retail partners need Affirm to be there for them, wherever that might be. To help achieve this vision, we are expanding our product lines and becoming a global company. We’re just getting started, and we’re looking for a strong product leader to take on this big challenge!

Our Communications Platform team is responsible for delivering a world-class communications platform to deliver timely, compliant communications across various channels like SMS, email, push notifications and more.  The communications platform team is focused on adding more platform capabilities along with improving the reliability of the platform.  As our Senior Product Manager, you will be responsible for identifying new platform features that are beneficial to the customers, improve monitoring and alerting of critical platform capabilities, and enhance the existing capabilities.  The team is in a unique position to help further the comms strategy of Affirm’s business.  In this role, you will be responsible for developing and executing a product strategy, and delivering impactful platform capabilities that would help with the global expansion. The successful candidate will be able to collaborate with a team of engineers and deliver tangible results in a fast-paced environment.

What You'll Do

• Understand the platform customers at a deep level -- what’s important to them, what are their constraints and challenges, what drives their decision making with respect to sending comms, and what they wish the platform could do better
• Build self-service platform capabilities that help the customers be more self-sufficient within established guardrails
• Drive multi-channel comms optimization strategy to provide a more coherent comms experience to Affirm consumers
• Establish proper monitoring and alerting capabilities for the platform
• Collaborate with the engineering team to improve the reliability of the platform
• Define product requirements, work with the design team to drive the design for the requirements, work with engineering teams in sprint planning and prioritization of user stories to deliver the requirements, work with other stakeholders on planning and launching the products/features.
• Work with analytics team to measure ongoing success of the product area and report to the leadership team
• Be an expert on industry trends of comms platforms and utilize the knowledge to shape the roadmap

What We Look For

• Passion and drive to change consumer finance for the better
• Strong written and verbal communication skills with the ability to articulate customer problems and drive alignment with cross-functional teams and leadership
• Experience managing technical software products from kick-off to post-launch
• Ability or interest to utilize machine learning models for optimizing business processes
• An experimentation mindset to come up with hypotheses, test them quickly and ship the features globally
• Excellent at identifying and prioritizing high impact initiatives
• A scrappy, get-things-done attitude to make your product and team successful whether that means writing a QA plan or investigating the root cause of a customer support ticket
• The ability to turn incomplete, conflicting, or ambiguous inputs into solid action plans
• Excellent at establishing cross-functional relationships, tapping into those relationships and drive consensus to make progress
• Very good at influencing leadership and cross-functional teams
• Experience in Confluence, JIRA, Figma, Coda are preferred
• Familiarity with SQL and Spreadsheets for product analysis