Senior Product Manager, Commerce Experiences

Senior Product Manager, Commerce Experiences
Product & Program Managment | San Francisco, CA or Seattle, WA or Remote - US

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Our agreement with employees
DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our Marketing team creates world-class content and data-driven marketing solutions that communicate the value of DocuSign’s Agreement Cloud to reach more customers and help them understand the potential impact DocuSign can have on their business. We design creative for a new business campaign. Build worldwide digital experiences that touch millions. Refine messaging around new product launches. Organize captivating customer events. Develop innovative social media campaigns. Collaborate on playbooks and training with the Sales team. Marketing is the face and voice of DocuSign and plays a key, high-impact role in how we tell our story.

This position
We are looking for a product manager to deliver a world class customer acquisition funnel. You will create, define, and execute a vision and roadmap driving merchandising and checkout experiences worldwide. Your primary focus areas will be on driving higher customer acquisition. This role must be able to create a target state vision, make data-driven decisions, and be ruthless about prioritization. You will have the opportunity to have a massive impact on the business by creating a world class, seamless digital experience for DocuSign’s customers.

This position is an individual contributor role reporting to the Lead Product Manager, Commerce Experiences and is designated Flex.

Responsibilities
⦁ Be responsible for customer conversion experiences strategy and vision across desktop and mobile
⦁ Define experiences that help drive new customer acquisition and conversion
⦁ Use a combination of qualitative and quantitative data insights, as well as industry best practices to prioritize opportunities across DocuSign’s commerce experiences including plans and pricing, checkout, and in-product experiences
⦁ Document crystal clear requirements and use cases to be passed on to Engineering and UX design for implementation
⦁ Communicate roadmap and corresponding impact clearly to stakeholders across the organization
⦁ Leverage a variety of research methodologies to inform requirements (User research, quantitative data, competitive analysis). This will be achieved with partnership with design and analytics teams
⦁ Partner with Data & Insights, and Testing Optimization teams to drive a continuous stream of A/B tests worldwide

Basic qualifications
⦁ BA/BS in Marketing, Business, Design, or Engineering; MBA / MA preferred
⦁ 8+ years of hands-on experience in digital product management
⦁ 3+ years of experience having worked directly with UX, Engineering, and Testing teams
⦁ Track record of building experiences that effectively solve customer pain points and yield significant business impact

Preferred qualifications
⦁ Excellent written and verbal communication skills, with an ability to lead through influence across cross-functional teams
⦁ Possess a strong data-driven mindset and have experience optimizing desktop and mobile application conversion funnels through experimentation
⦁ Requires knowledge of subscription best practices and industry insights to achieve world class acquisition and retention rates
⦁ Comfortable working with ambiguity and has a “get it done” attitude. This role is fast-paced, fluid, and frequently evolves based on product insights and strategic priorities

Based on Colorado law, the following details are for Colorado individuals only: Colorado base salary range: $118,200 - $146,800 and eligible for bonus, equity and benefits.

Vaccination requirement
DocuSign may require all employees to be fully vaccinated against COVID-19 and provide proof of vaccination to visit a DocuSign office, to meet with potential or actual customers or business partners, or for other business-related purposes, in accordance with local law. Please note that DocuSign has contracts with different governments globally which may require compliance with local and federal laws.

About us
DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over a million customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. And we help save the world’s forests and embrace environmental sustainability.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

Accommodations
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online system. If you need such an accommodation, you may contact us at [email protected].

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