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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm proudly includes Returnly.
Our mission to deliver honest financial products that improve lives extends beyond borders. Consumers across the globe need safe, transparent financing. Our retail partners need Affirm to be there for them, wherever that might be. To help achieve this vision, we are expanding our product lines and becoming a global company. We’re just getting started, and we’re looking for a strong product leader to take on this big challenge!
Our Consumer repayments team is responsible for delivering a world-class post loan experience that delights the customer. The collections team, which is part of the repayments team, is focused on improving the efficiency of the collections processes. As our Senior Product Manager, you will be responsible for identifying levers and come up with innovative product experiences, conduct funnel analysis and improve the user experience to guide consumers with delinquent loans. The team is in a unique position to experiment with business levers and focus on increasing collections from delinquent users. In this role, you will be responsible for developing and executing a product strategy, and delivering impactful experiences to our customers globally. The successful candidate will be able to collaborate with a team of engineers and deliver tangible results in a fast-paced environment.
What you'll do
- Understand Affirm users at a deep level -- what’s important to them, what are their constraints and challenges, what drives their decision making with respect to repayments, collections and recoveries, why they love Affirm, and what they wish we could do better
- Build self-service user experiences significantly improve the collections of delinquent accounts
- Drive customer comms strategy to proactively reach out to customers and improve their collections experience
- Define product requirements, work with the design team to drive the design for the requirements, work with engineering teams in sprint planning and prioritization of user stories to deliver the requirements, work with other stakeholders on planning and launching the products/features.
- Work with analytics team to measure ongoing success of the product area and report to the leadership team
- Be an expert on industry trends of consumer credit, payments, e-commerce, and utilize the knowledge to shape the roadmap
- Understand the levers to optimize the collections conversion funnel and utilize the available levers to improve conversion
What we look for
- Passion and drive to change consumer finance for the better
- Strong written and verbal communication skills with the ability to articulate customer problems and drive alignment with cross-functional teams and leadership
- Experience managing technical software products from kick-off to post-launch
- Ability or interest to utilize machine learning models for optimizing business processes
- An experimentation mindset to come up with hypotheses, test them quickly and ship the features globally
- Excellent at identifying and prioritizing high impact initiatives
- A scrappy, get-things-done attitude to make your product and team successful whether that means writing a QA plan or investigating the root cause of a customer support ticket
- The ability to turn incomplete, conflicting, or ambiguous inputs into solid action plans
- Excellent at establishing cross-functional relationships, tapping into those relationships and drive consensus to make progress
- Very good at influencing leadership and cross-functional teams
- Experience in Confluence, JIRA, Figma, Coda are preferred
- Familiarity with SQL and Spreadsheets for product analysis
Compensation & Benefits
We offer a competitive package, with some highlights listed below. However, the given figures are not guaranteed compensation ranges; rather, they are unbinding, approximate indications of what the salary may be for your awareness. The actual salary may be less than the lower range or greater than the upper range, depending on skills and experience. No employee is guaranteed salary at the amount of the lower range.
- Targeted Gross Monthly Salary: 22,042 - 27,550 PLN
- "FORMA" for tech, food and lifestyle, 1280 PLN
- Generous time off policies
- Away Days - wellness days to take off work and recharge
- Learning & Development programs
- Parental leave
- Robust health benefits
- Employee Resource & Community Groups
Location - Remote Poland
Affirm is proud to be a remote-first company! The majority of our roles are remote and can be located anywhere in the U.S. and Canada (with the exception of the U.S. Territories, Quebec, Yukon, Nunavut, and the Northwest Territories) unless the job indicates a different global location. We are currently building operations in Spain, Poland, and Australia. Employees in remote roles have the option of working remotely or from an Affirm office in their country of hire, and may occasionally travel to an Affirm office or elsewhere for required meetings or team-building events. Our offices in Chicago, New York, Pittsburgh, Salt Lake City, San Francisco and Toronto will remain operational and accessible for anyone to use on a voluntary basis, subject to local COVID-19 guidelines.
[For U.S. Candidates] All full-time jobs at Affirm (excluding interns and apprentices) are tied to a transparent grade-based pay range taking location into account. The grade for this position is noted above and in accordance with various U.S. pay transparency laws, we provide the base pay range and benefits for our U.S.-based positions in the links below:
At Affirm, People Come First is one of our core values, and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2021 DEI Report.
We also believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
By clicking "Submit Application," you acknowledge that you have read the Affirm Employment Privacy Policy for applicants within the United States, the Affirm Employment Privacy Notice (EU) for applicants applying from the European Union, or the Affirm U.K. Limited Employee Notice Regarding Use of Personal Data for applicants applying from the United Kingdom, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
Questions & answers for this position
- What is the type of contract for this position?The contract for this position is a Full-time contract
- What's the salary range for the Senior Product Manager, Collections position?The suggested salary for this position is $151,100-$204,500*
- Is telecommuting possible for this position?Yes, telecommuting is possible for this position
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