Senior Product Manager

About Cazoo

In just four years, we’ve transformed the car buying experience in the UK and we’re seeking the best talent to help us move forward in our journey. 

Right now, we are looking for people who want to maximise their impact – for their careers, colleagues and our customers. We're looking for someone who wants to learn with the best, take the initiative and love the challenge of working in a constantly evolving organisation. You will also be driven to make a positive impact on others and want to be part of building a strong community at work.

Our aim is to make getting your next car no different to ordering any other product online today, where consumers can simply and seamlessly purchase a car entirely online for delivery or collection.

The Role

As a Senior Product Manager, you will own a product suite and be responsible for leading the full life cycle of them, owning the vision, strategy, and roadmaps. You’ll take your product from ideation and discovery through design, delivery, preparation for launch, measuring of success, and iterations. Working closely with UX and engineering, you are ultimately responsible for making sure we’re building the right things for customers of your products. You will partner with UX to find new opportunities and learn from customers to determine the right solution before working alongside engineering to build these things in the right way. You are one team!

At Cazoo, we believe in autonomous empowered Product Teams. While there will be plenty of strong opinions across our business about what the right thing to build is, you and your team are responsible for rapidly evaluating these ideas using experimentation and data to determine what is the right thing to build for our customers and business. You will build strong relationships with stakeholders who will work as partners with your team. You will hold each other accountable when it comes to focusing on the right problems and delivering the right solutions that will have a positive impact on our customers and business.

Don’t expect to be dictated to or told what to build!

About the Orders Team

The Orders Team at Cazoo is on a mission to simplify the vehicle purchasing experience. From optimising the checkout process and creating simple-to-use self-serve tools to integrating add-on products and facilitating smooth trade-ins, our team ensures that every step of the customer journey is customer-focused. This team has ambitious targets and plays an integral role in Cazoo’s 2024 plans, but they are also committed to meeting customer needs, making them the ideal destination for someone who wants to redefine online car buying. If you're passionate about delivering outstanding customer experiences, and can successfully navigate challenging prioritisation needs then join us and be part of our journey.

Product Discovery

 You will…

• Work with your customers, team, and stakeholders to identify problems to solve or growth opportunities.
• Take responsibility for forming hypotheses and measures, ensuring there is a backlog of epics with agreed priority.
• Formulate the vision, strategy, and roadmap for your product area, ensuring alignment of strategic priorities and roadmap across the entire product portfolio.
• Lead stakeholder sessions to determine key customer outcomes.
• Lead product discovery, collaborating with UX, User Research, Engineering, and key business SMEs.
• Utilise rapid experimentation via a toolbox of techniques (e.g., user testing, concierge tests, prototypes, fake doors, wizard-of-oz, demand tests, A/B or MVT, etc.) to determine what the right thing to build is for your customers – supported by data and evidence – as quickly and economically as possible.
• Work with the business, technical, and product teams to understand the needs of your customers.
• Champion solutions that work for our customers and the business.
• Define use cases and user journeys

Delivery

You will...

• Work in close partnership with your team’s Engineering and Design leads.
• Lead the product design and builds to ensure we deliver in an efficient, cost-effective manner.
• Prioritise and set the team direction, creating a sense of urgency and momentum.
• Write user stories and acceptance criteria.
• Manage features through development, ensuring stakeholders are kept up to date.
• Break down your deliverables into smaller value chunks and iterate through delivery, releasing value early and often.
• Work closely with the Engineering lead and team to plan sprints, releases and coordinate across dependent products.
• Coordinate with key stakeholders to launch features (both externally and internally).
• Monitor and measure the success of the feature/product.
• Lead the decision on persist, iterate, or drop.  

We are looking for a Senior Product Manager...

• with experience in working out what the right things to build are (as opposed to being told what to build by someone else!).
• with dual-track (discovery/delivery) knowledge and ideally experience; at Cazoo we’re big fans of Marty Cagan.
• who has worked with development teams to deliver amazing products with clearly measurable customer and business benefits.
• who has great stakeholder management and facilitation skills.
• who has an excellent sense of empathy for end-users.
• who is comfortable with embracing ambiguity.
• who can compromise in the right way.
• who has a passion for product design.
• who has a passion for bettering the product management practice.
• who has a demonstrable ability to rapidly gain in-depth knowledge of your product’s domain.
• who loves collaboration and has experience in leading varied groups to swift decisions.

Hiring Process

Our selection process will typically involve an initial chat with one of our recruitment team followed by a selection of competency based interviews with stakeholders and the hiring manager.

We know that diverse teams make better teams and we are an equal opportunity employer who values diversity and inclusivity. We do not discriminate on the basis of gender, race, age, sexual orientation, colour, religion, national origin, disability status or marital status.