Senior Product Manager, Caper - Basket Intelligence
We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
Join the forefront of in-store retail innovation as the Senior Product Manager for Basket Intelligence at Caper. In this role, you will be responsible for architecting a seamless, intuitive, and frictionless shopping experience powered by advanced AI and sensor fusion.
This is a key member of our Basket Intelligence pillar, where your vision will directly translate into the technology roadmap for Caper's AI-powered smart carts. You will lead the strategy to achieve 100% accurate, real-time understanding of basket contents with minimal user or retailer intervention.
This role is for a product leader who is excited by the challenge of bridging cutting-edge AI (Computer Vision, VLMs) with real-world physical hardware to create a magical shopping experience. You won't just be managing features; you'll be defining the core intelligence that drives our entire product.
About the Team
Caper is revolutionizing retail with our smart shopping carts powered by deep learning and cutting-edge computer vision. Caper’s unique technology is a plug- and-play solution that does not require retail store renovation or operational overhaul – retailers simply purchase smart shopping carts and the entire store is upgraded with cashierless capabilities.
Caper is one of the fastest-growing retail automation technology products in the market and is already widely adopted in the marketplace. Our cross-functional and durable Product team solves hard user & business problems in ways that our users love.
About the Job
- Set and execute the holistic vision for a frictionless shopping experience. Identify, plan, and prioritize high-impact initiatives that dramatically increase smart cart utilization and user retention.
- Drive AI-First Innovation. Own the technical roadmap for advanced sensor fusion and intelligence systems. Plan and develop the technology pipeline to fuse diverse cart sensor signals and contextual data (including computer vision, VLM, weight, cart location signals) to build robust, accurate AI models and integrated systems.
- Implement appropriate evaluation frameworks to continuously iterate and improve our computer vision and VLM models.
- Lead the entire product lifecycle, from deep user and retailer discovery to final delivery. Use qualitative and quantitative research, retailer feedback, and industry best practices to identify new opportunities. Intake, validate, and convert new ideas into implementable projects with clear success metrics, and PRDs/specifications.
- Champion best-in-class design and user experiences. Evaluate and solve complex user, retailer and operational challenges, translating them to cohesive and intuitive experiences.
- Spend time in our labs and partner stores to test features, observe user behaviors, and iterate quickly; support pilots and launches as needed.
- Drive cross‑functional alignment by partnering closely with Engineering, Hardware, Design, Data Science, Operations, and QA teams to deliver high-quality, scalable solutions; communicate tradeoffs, risks, and progress with transparency.
About You
Minimum Qualifications
- 3+ years of Product Management experience
- Experience managing a computer vision or AI-based consumer-facing hardware or software product
- Experience with model training and evaluation
- Knowledge of design tools and strong design thinking practices
- Strong understanding of an empathetic, flexible, and iterative approach to product development
- Proven experience leveraging data to make good decisions when confronted with ambiguity
- Strong experiences presenting to large groups & influencing people to pursue goals
- Strong ability to manage and align multiple stakeholders
Preferred Qualifications
- Experience managing a hardware-based consumer-facing product
- Engineering background or strong understanding of technical implementation
- Experience with computer vision, software & hardware, IoT products
#LI-Remote
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For Canadian based candidates, the base pay ranges for a successful candidate are listed below.
Questions & answers for this job
- What is the type of contract for this job?The contract for this job is a Full-time contract
- Is telecommuting possible for this job?Yes, telecommuting is possible for this job
