Senior Product Manager - Agentic Platform & APIs

We are seeking an experienced Senior Product Manager to lead our agentic platform and APIs squad. This squad builds the core services (e.g., AI‑enabled agent framework, email/SMS channels, shared front‑end components) that power customer‑facing teams. You will own the vision, strategy, and delivery of platform capabilities that enable cross‑squad success and deliver scalable value to customers. The role blends strategic planning with hands‑on execution and requires close collaboration with engineering, information security, and customer squads. This is a high‑impact role with ownership over core platform services that will work with collaborative, supportive teams passionate about innovation and customer success.

** Please note that this opportunity is located in New York, NY, and requires this hire to work from our office four days a week. **

Here is what you can expect as a Senior Product Manager - Agentic Platform & APIs:

• Own and evolve the platform roadmap: Define a long‑term vision and prioritize initiatives for our agentic platform, shared APIs, and shared components. Balance customer needs, technical feasibility, and business objectives.
• Drive cross‑functional collaboration: Partner with engineering, design, QA, and customer‑facing squads to translate requirements into user stories and acceptance criteria and ensure timely, high‑quality releases.
• Advance AI‑enabled services: Lead initiatives to enhance our agent framework, including conversational agents and multi‑channel processing (MCP), and integrate shared services like email, SMS, and notifications.
• Develop shared components: Champion reusable components ex. SMS/email authentication for AI agents to drive consistency with AI agent use cases and developer efficiency.
• Ensure scalable API development: Guide the evolution of APIs to enable secure, performant integrations for internal and external developers; manage documentation and versioning.
• Champion security and compliance: Work closely with security and compliance teams to meet regulations (e.g. SOC 2) and translate requirements into product features.
• Measure impact: Define success metrics and track qualitative and quantitative data to inform decisions and iterate.
• Mentor and inspire: Coach junior PMs and cross‑squad partners on product practices and foster a culture of collaboration and continuous improvement.
• Engage stakeholders: Act as the primary point of contact for platform initiatives; present vision, progress, and insights to leadership and external partners.

Key outcomes this role will drive in the short term: 

1. Platform Vision & Roadmap: Deliver a 12‑month roadmap for the agentic platform, outlining major initiatives (MCP readiness, API improvements) and clear success metrics.
2. Next Iteration of Shared AI Services: Continue to scale our AI‑enabled agent framework that supports core customer scenarios.
3. API Performance & Developer Experience: Improve API reliability and documentation, reducing developer onboarding time by 30%.
4. Cross‑Squad Alignment: Establish regular touchpoints with customer squads to gather feedback and ensure shared services meet their needs.

To succeed in this role, you have: 

• Experience: 5+ years of product management experience in SaaS or B2B environments, with at least 2 years managing platform/infrastructure products.
• Technical fluency: Deep understanding of APIs, authentication and cloud infrastructure; ability to collaborate with engineers on architecture decisions.
• AI & machine learning: Familiarity with AI/ML services and conversational agents; ability to translate AI capabilities into end‑user features.
• Data‑driven decision making: Comfortable synthesising quantitative and qualitative data to guide prioritisation and demonstrate impact.
• Communication & leadership: Clear, concise communicator skilled at aligning cross‑functional teams and influencing without authority.
• Customer empathy: Passion for understanding internal and external customers; ability to translate pain points into solutions.

Bonus if you have: 

• Experience with AWS services for scalable infrastructure.
• Background in messaging/email services (e.g., Twilio), CI/CD pipelines, and front‑end testing frameworks.
• Prior success building developer platforms for other product teams.
• Familiarity with compliance frameworks (SOC2) and security best practices.

What VTS Values & How We Show It

• Strive for Excellence - We know your potential is unlimited. Take advantage of our executive coaches and our training and career development programs available to all employees! 
• Be Customer Obsessed - We’re employee obsessed too! VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan. Not to mention the fun stuff - quarterly happy hours, wellness events, clubs, and team lunches! 
• Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees! 
• Move as One - We work in an open floor plan to promote cross-functional collaboration. 
• Take Ownership - Be an owner of the company you’re building with our equity packages. 
• Appreciate the Difference - VTS embraces and celebrates diversity. We understand the importance of a strong work-life balance. We offer a flexible PTO policy, generous family leave program, and more!

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