Senior Product Designer, Shopper

OVERVIEW

ABOUT THE ROLE

We are seeking a Senior Product Designer for the Shopper Experience team who will help drive new and evolved experiences that will give our Shopper community access to more earnings opportunities on the Instacart platform. This designer will specifically focus on the end to end experience our shoppers have inside stores completing tasks including, but not limited to, shopping orders for customers. In this role, you will partner with a cross-functional team to define problems, uncover unknown areas to explore, and design both near-term optimizations and step change 0-1 new product opportunities that will meaningfully transform the Shopper experience. 

ABOUT THE TEAM

The Instacart Design and Research organization’s vision is to be an empowered team that crafts engaging, cohesive, and inspirational experiences for everyone. We put a high focus on craft, which we define as doing common things uncommonly well. Craft includes building connection through insights, developing experience strategy, creating high quality designs, and inspiring others through stories and narratives. This not only creates greater trust with our users, but also positively influences the broader Instacart culture by engendering every team member to be proud of what we build. 

The Shopper Experience team designs the experience for all Shopper facing products that enable Shoppers to find work, manage their earnings, build relationships with customers, shop and deliver orders, and complete tasks on behalf of our broader retailer and brand community. Our Instacart Shoppers connect households with the items they need to thrive, becoming essential members of their local communities. They balance empathy and efficiency, communication and problem solving. Our job on the Shopper Experience team is to focus on the big and small moments that enable Shoppers to be successful on the platform and deliver with quality. While shopping for groceries might seem like a simple task, it’s actually a massively complex problem space with marketplace dynamics that span customers, shoppers, retailers, and brands. You will be working with nearly every team across Instacart to understand these dynamics and uncover creative and beautiful solutions.

ABOUT THE JOB

You will have direct ownership of key parts of the Shopper experience, acting with grit and resourcefulness to dive in to get the job done You will flex to support several cross-functional teams, partnering with many parts of the businessYou will be working in a fast-paced environment on exciting and complex challenges that will be frequently changing and evolving as we ship and learn what’s working and not working

• You will be crafting brand new experiences that are industry leading and that also unlock massive business impact

You will work within a team of other Product Designers, Content Designers, and Researchers who are driven, curious, and highly supportive of each other in addition to your Product, Engineering, and Data Science counterparts

ABOUT YOU

MINIMUM QUALIFICATIONS

• 5+ years of Product Design experience with a focus on mobile design
• Strong portfolio that showcases end-to-end case studies from problem definition to final solution and impact on users and the business
• Design generalist who has strong foundational skills in visual design, interaction design, and prototyping
• Approaches problems with curiosity, excitement, and creativity that inspires those around you
• Creates creative solutions that regularly bring emotion and beauty into product experiences, not just functional effectiveness
• Ability to use a broad range of tools and communication artifacts to tell cohesive stories about a customer journey
• Experience partnering with cross-functional team members to define problems, understand business challenges, and advocate for high quality solutions
• Ability to explain the context and rationale behind design decisions with supporting data
• Familiarity with design systems and designing scalable solutions using design patterns
• Self-awareness and an enthusiastic receptiveness to feedback and personal growth

PREFERRED QUALIFICATIONS

• Experience designing 0-1 product solutions and articulating long-term visions
• Experience contributing to and evolving design systems
• Experience contributing to evolving design team systems and processes, meaningfully improving how an organization operates
• Thought leadership within and outside an organization, contributing to the broader Design community