Senior Product Designer II (L6) - Agentic

Overview

Instacart’s Agentic team drives AI-powered solutions for Enterprise and Third-Party partners, transforming the retail and grocery ecosystem with cutting-edge technology. Our mission is to shape the future of food technology, empowering users with innovative tools to achieve efficiency, engagement, and greater convenience.

As a Senior Product Designer, you will lead the design and execution of AI-powered consumer and enterprise experiences, including a consumer-facing intelligent agent that assists with weekly shopping and family meal planning and third-party connector agents that extend Instacart’s capabilities into external platforms. Leveraging advanced AI technologies, you’ll transform highly complex systems into intuitive, habit-forming solutions that deliver trust, clarity, and meaningful value to users.

Join a team that values curiosity, experimentation, and collaboration as we redefine how technology serves the needs of businesses and consumers in the grocery space.

About the Job

• Design next-generation AI experiences: Create and iterate on a consumer-facing AI agent to assist with grocery shopping, personalized meal planning, and managing dietary needs. Integrate features such as recipe recommendations, optimized shopping lists, ingredient substitutions, and historical insights.
• Build external-facing connectors: Partner with platforms to develop connector agents that expand Instacart’s reach while ensuring the brand is represented cohesively and effectively.
• Collaborate with multidisciplinary teams: Work closely with Product, Engineering, Machine Learning, and Data Science teams to seamlessly integrate large language models (LLMs), multimodal interfaces, and predictive algorithms into accessible, scalable solutions.
• Drive trust and usability: Create scalable design systems emphasizing AI transparency, trust, explainability, and user feedback mechanisms to maintain ethical and responsible AI interactions.
• Conduct research to inform design: Lead user research, usability testing, and behavior analysis to turn insights into actionable design improvements and frictionless, habit-forming workflows for shopping and meal preparation.
• Push the boundaries of innovation: Solve complex challenges like multi-input/multimodal interfaces and design adaptive systems that foster trust, efficiency, and joy in daily routines.

About You

Minimum Qualifications

• 6–8+ years of product design experience, with a portfolio showcasing successful end-to-end design projects, including problem framing, user research, and delivering measurable results.
• 2+ years of specialized experience designing for AI systems, particularly conversational AI, LLM-driven tools, or intelligent workflows. Portfolio must include at least one AI-specific case study demonstrating problem-solving for conversational UI, commerce/retail, or enterprise tools.
• Proficiency with Figma and rapid prototyping tools for testing and validating design concepts.
• Demonstrated success collaborating closely with Product, Engineering, and Data/ML teams to ship and iterate on complex, high-impact features.
• Fluency in conducting usability studies, interpreting insights, and turning findings into actionable design refinements.
• Strong ability to influence diverse stakeholders, pitch compelling design strategies, and align with both internal and external partners.

Preferred Qualifications

• Experience managing agencies, enterprise partners, or collaborative co-development efforts.
• Background in designing for AI transparency, ethics, and governance, with experience creating frameworks for explainability, feedback loops, and user control.
• Familiarity with conversational AI frameworks, multimodal experience design, signal processing, or real-time recommendation systems.
• Knowledge of scaling design systems across enterprise or global platforms.

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