Senior Product Designer, Fulfillment

An overview of this role

You'll be working with the Fulfillment team to create a world-class buyer experience through the products we build. Designers working with the Fulfillment team are assigned to projects as opposed to groups, so you'll have the opportunity to work with a number of Product/Engineering Managers to ensure we have a consistent UX across groups. The Fulfillment team are highly collaborative and value UX, you will be asked for input early and often, and your guidance will help shape the direction of the product and customer experience.

Here are some pages with more info:

• Product Design department page
• Our design principles
• Fulfillment product direction
• Fulfillment UX Team

What you'll do

• You'll define the product goals, roadmap, and strategy, all to solve user problems.
• You’ll work alongside UX Researchers, Product Managers, and Engineers to iterate on new features within the GitLab product.
• You’ll communicate your design thinking and ideas through wireframes, prototypes, user flows, mockups, and high-fidelity visual designs.
• You’ll engage with our user base and the wider GitLab community to understand their pain points and work toward long-term fixes that enable them to succeed with their goals.
• You’ll undertake usability testing to validate your thinking. (We’ve got an excellent team of UX Researchers who can offer guidance, as needed.)
• You’ll contribute to our Design System, alongside the rest of the UX team and the GitLab community as a whole.

What you'll bring

• Strong stakeholder management skills
• Strong experience designing fulfillment / billing / ecommerce / subscription management in a B2B enterprise software environment
• Strong experience following a user-centered or human-centered design approach, in conjunction with design thinking.
• Enjoy getting involved in research and usability testing, and know when to engage with UXR.
• You already practice design iteration and have experience building strong connections with key customers.
• Familiarity with git/HTML/CSS

About the team

We support the business of GitLab by becoming experts in our stage group, educating ourselves about the entire product, and staying engaged with user and business goals. We partner closely with our stable counterparts in Product Management and Development. As Product Designers, we are the owners of design judgment. We start with a problem to solve and always first consider the best experience for the user.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.