Senior Product Designer

Hello from Dialpad!

As the only truly unified cloud communications platform that integrates both UCaaS and CCaaS (contact center), Dialpad is on a mission to prove that employees don’t need to be in the office, stuck at a desk, or wearing pants to be 110% effective at their job. Our patented Voice Intelligence technology is embedded in every call to transcribe conversations, capture action items, provide coaching, analyze sentiment, and more—in real time.

At Dialpad, work isn’t a place you go, it's a thing you do. And we don’t just build products for everywhere workers—we are everywhere workers. With offices in the Bay Area, Austin, Raleigh, Vancouver, Waterloo, Tokyo, London, Sydney, and Bangalore, along with remote workers around the world, we are dedicated to building a diverse workforce, where each individual is welcomed and valued for their personhood and contribution.

With a $2.2 billion valuation and over $500 million in funding from Google Ventures, Andreessen Horowitz, OMERS Growth Equity, ICONIQ Capital, Felicis Ventures, Work-Bench, Scale Ventures, and other top VCs, Dialpad attracts top talent from leading tech companies, and every member of our team plays an essential role in creating dynamic products that enable workers to collaborate and be productive from anywhere.

Design @ Dialpad

Our company mission is to make communications easy, frictionless, unified, and intelligent and our Product Design team delivers on that mission, working cross-functionally with Product, Engineering, Marketing, Sales and Service to understand customer needs aligned with the whitespace in the market. We leverage data and research, Design Thinking, iterative testing and Lean UX to frame customer problems and define solutions that no other competitor is offering in the CCaaS and UCaaS spaces. Not only do we stand out because of our proprietary artificial intelligence engine, but we also happen to have a user experience that is recognized time and again by our customers as they move over from competitive offerings. Now is a fantastic time to be part of our team, as we enter the next phase of building an even more robust offering for our largest clients in need of a product that supports their every need in call centers, sales functions, and communications across their organization.

Design has been a core value in our company’s DNA from the beginning, and as we’ve grown we continue to focus on becoming the best design-centric communication platform today. This means you don’t need to justify the importance of Design. As a team member, you’ll be able to be yourself, feel valued, supported, learn, and grow continuously.

About this role 

The Senior Growth Product Designer will develop creative designs that support our top-of-funnel initiatives, helping customers learn about, sign up for, onboard to, and become active in using our product suite. This person will have a solid understanding of growth design and strong design principles that drive results. They will be an integral part of the iterative design process to continuously optimize performance to achieve engagement and revenue goals. The Senior Growth Product Designer will be part of a hyper-focused cross-functional pod that collaborates iteratively leveraging data and experimentation.

As a Senior Growth Product Designer, you'll research opportunities and design experiments to understand how to effectively connect people with our product value, identify growth levers, and drive business impact. You will gain a deep understanding of our various customer segments and their jobs to be done so you can design optimal user experiences that educate, engage, and upgrade our users across all product surfaces.

You will work with the Growth team but will also develop partnerships with cross-functional teams across Data Science, Product, Marketing, and Engineering. In this high-impact role, you will:

• Design across multiple product surfaces: extension, native, web, mobile.
• Collaborate with User Research and Data Science to identify opportunities for growth.
• Advocate for the user and inspire the Growth team to go beyond the status quo.
• Design experiments to learn how to increase product engagement and user retention.
• Iterate with an emphasis on user delight, impact, and learning.

What experience do I need? 

Experience with all facets of designing user experience: Design strategy, user research knowledge, is required, not experience.  

• Experience working on Growth for SaaS products
• Understanding of marketing metrics, A/B testing concepts to support optimization efforts of creative performance.
• Ability to produce polished, high-fidelity mockups and prototypes of product workflows
• Passion for finding and solving customer pain points and making a superbly delightful, cohesive experience and a gravitation towards complex problems.
• Experience designing digital products and systems—not just websites. You have helped ship products.
• Experience in e-commerce or in experimentation is important
• Strong visual design skills and ability to work cohesively with other designs to deliver a cohesive, polished product.
• Experience creating clickable prototypes
• Strong communication skills; able to present design work and rationale to senior leadership and executives.
• A track record of thoughtful, impactful work you can show us.
• Build and iterate quickly to achieve high-conversion web & landing pages
  Motivated self-starter who can work closely with cross-functional partners in product, engineering, research and marketing
• Strong eye for visual design and a passion for design craft
• Support the creation of a comprehensive roadmap by providing design input and acting as a user advocate
• Experience using project management tools (JIRA)
• Experience using multi-variant and analytics tools (Pendo, Optimizely, Amplitude)
• Experience working with Figma components, libraries, auto-layouts, and functional prototypes
• Iterates on designs using A/B tests, usability testing, and customer interviews

You'll be great for this role if you...

• Are passionate about performance marketing: you have an intuitive feel for how to use design to convert customers, and you love getting data-driven feedback to improve performance
• Enjoy working in small teams in a fast-paced startup environment
• Have the ability to iterate quickly through projects and regularly communicate progress
• Value self-awareness and a growth mindset.
• Are a self-starter that can build trust and collaborate effectively with product managers, engineers, and designers

Nice to have

• Basic knowledge of CCS
• Experience with all facets of designing user experience: Design strategy, user research knowledge, is required, not experience.  
• Experience designing digital products and systems—not just websites. You have helped ship products.

Benefits

Culture

We’ve been named a Top Workplace seven times because we truly live and breathe our culture. In alignment with one of our core values, “Skill & Will,” we strive to bring on only the most passionate and talented people to our team. Collectively, Dialers work together to solve problems that help the everyday worker. We foster a collaborative environment where people are elevated, wins are celebrated, and development is encouraged.

Compensation and Equity

Teamwork makes the dream work. Recognizing that our talented and committed team members drive our success, Dialpad offers competitive salaries in addition to stock options because each Dialer participates in our success.

Wellness

We offer a monthly stipend to help cover your gym membership costs and offer a variety of wellness events to attend. Who wants to join a fitness class, a zen session, or a cooking class? That and more are available to all Dialpad employees!

Equity, Balance, and Belonging

At Dialpad, we value the humanity that makes each of us unique. We strive to ensure everyone is supported equitably, and Dialers are free to bring their full selves to work each day, and celebrate others doing the same. We champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

Flexible Work Accommodations

These days, it’s business as unusual. That’s why we offer a monthly stipend to help cover your cell phone and home internet. We also cover costs for home office equipment and encourage employees to take advantage of our generous time off and vacation policy.

Dialpad is an equal opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.