What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Senior Product Designer, Conversation Automation position?

The suggested salary for this position is $202,500-$247,500*

Is telecommuting possible for this position?

Yes, telecommuting is possible for this position

Senior Product Designer job at Dixa

Dixa is a customer service platform that creates value for brands and customers in a conversational, friendly, and engaging way. We call it Customer Friendship™️ 💜. Established in Copenhagen, Denmark in 2015, Dixa was founded on the principle that there must be a better way to do customer service, one that allowed the creation of value-driven experiences for customers as well as empowered agents to do more than solving tickets for the business. In February of 2021, the company acquired the Australian knowledge platform startup, Elevio, to empower agents as well as customers with AI-optimized knowledge base and contextual experiences. In March 2022 Dixa acquired analytics leader Miuros, and automation pioneer Solvemate to further boost our product offering in this space.

Dixa has expanded globally within the first years since launch and now has 250+ employees in offices across Copenhagen, London, Chicago, Berlin, Paris, Lyon, Tallinn, Kyiv, Tel Aviv and Melbourne. The company doubled its revenues YoY, and has raised more than $155 million in funding to date with backing from Notion Capital, Project A Ventures, SEED Capital and recently completed the Series C funding led by US-based General Atlantic.

About the role

We are looking for a Senior Product Designer who will work with us on evolving the user experience of Dixa’s messaging products as well as discovering and building new product features that address our users’ needs.

In this role, you will be working very closely with the product teams of the cluster in applying continuous product discovery and user research practices to find solutions that improve the lives of our users and add value to Dixa. You will also be part of our product design guild, where we have feedback sessions, design reviews, and quarterly planning. We are a team that values transparency, open and honest feedback and are extremely collaborative.

This position can reside in either our Copenhagen Headquarters or our Berlin Hub with the flexibility to work fully remotely.

Please include a link to your online portfolio (or to a PDF of your work). Applications without a portfolio are unlikely to be considered.

What you will be doing

Improve the messaging experience for our customers’ end-users. You’ll work on projects of different sizes from start to finish while participating in various UX initiatives to identify opportunities, pain points, and desires from our agents and end-users
Be involved in the whole design process: from discovery to delivery, user interviews, ideation workshops, user testing, high-fidelity designs, and more
Translate complex problems into simple and intuitive solutions
Work with cross-functional teams (engineers, product managers, fellow designers) to drive design vision and strategy that meets the needs of our users

Who you are

You have proven experience in shipping products at a consumer or B2B technology company
Well-versed in UX design processes and methodologies
Desire to understand the product inside-out
Strong UI and interaction design skills to help us improve the visual and interaction design of our app
Experience working with product managers and engineers
You are a team player: you love to collaborate with others, giving and receiving feedback in a constructive way
Good communication skills to concisely present ideas and articulate your design decisions, run workshops, and exchange ideas
Experience designing for native apps (iOS and Android) (nice to have)

Please note!

The qualifications and experiences above act as a loose guide to what we’re looking for. We’d still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated.

An equitable future.

Since the very beginning, we’ve been committed to building an inclusive culture. We are proud that people from all over the world have combined forces to give Dixa a universal perspective.

However, there are areas where we simply need to do better, and we appreciate that there are perspectives and experiences which many of us do not fully understand – yet.

We want our Dixaterians to bring their true selves to work, irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background. We’re committed to learning, growing, and educating ourselves on experiences outside of our own, because we believe everyone deserves an equitable future.

Dixa; the 30-second version!

Dixa is a Customer Friendship Platform. We’re hoping to replace traditional customer service tactics because we think that customer relationships should be personalised, engaging, conversational and feedback-driven. We want to help brands connect with their customers - much like the connection between friends.

We started out as four friends around a kitchen table, on a mission to radically change the customer service space, while building a people-first and values-driven culture from the get-go.

Now, we’re in scale-up territory, backed by incredible VCs (raising Series C in July 2021), and 250+ exceptional Dixaterians working with us in 4 offices (and remotely)🚀

This incredible momentum is fuelling our mission to once and for all eliminate bad customer service and create a world in which all people are welcomed by their favorite brands with the warm familiarity of a friend.💜

What’s in it for you?

Of course, there are the standard things, like competitive salary and a decent pension plan, that includes life and health insurance. But, there’s also so much more, such as flexible working, autonomy, continuous learning, meaningful work, future planning (family health and retirement) and other bits & bobs (i.e. socials and food). You can find out more on our careers page!

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Senior Product Designer, Conversation Automation

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