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The contract for this position is a Full-time contract

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Senior Product Designer, Care job at Oscar

Our Oscar Design Organization is a multidisciplinary team of supportive and collaborative designers and researchers that examines the entire member journey and considers the design of systems to be as important as the artifacts we make. Our practice is human-centered, our work is rooted in empathy and research, and we lead by example and with our values.

As our Senior Product Designer on the telemedicine team: you will help us explore, design, and shape the vision for the Care Delivery tools that enable Oscar Care providers to connect with Oscar patients. In your day-to-day, you will generate and explore ideas, design, test and ship high-quality features, and play an active role in defining the vision for our telemedicine platform. You’ll get to partner with some smart and friendly people along the way to impact roadmaps and define our goals, united under the common Oscar goal of challenging what healthcare looks like.

This role reports to a Group Product Design Manager.

Responsibilities

Define the experiences of an Oscar provider navigating patient care: from addressing how consultation schedules are managed, to improving the efficiency and experience for patient encounters (tele-visits)
Become an expert on the provider care journey and oversee the design vision and strategy of the product area
Own the design process and partner closely with cross-functional peers like product managers, tech leads, engineers, data scientists, clinicians and business stakeholders to drive clarity around strategy and alignment on solutions
Champion the needs of the user to the larger org through workshops, vision activities or presentations
Collaborate with other product designers across the organization with feedback during critiques and thoughtful contributions to the design team at large
Manage one product designer within the area, while balancing IC responsibilities
Structure and conduct outcomes-driven user research and usability testing
Design visually compelling experiences for all users and contribute to the Oscar design language system (Anatomy)

Requirements

Years of experience: 5+
Experience with formal mentorship or management of other designers is highly ideal
Concrete examples of designing and shipping complex web interfaces
Comfort with internal tools, system workflows, and power-user interfaces
Flexibility and comfort with addressing technical constraints
Experience with user research and prototyping
Ability to translate requirements, goals, and research into simple and useful UI
Passion for fixing healthcare
Comfortable with stakeholder management
Genuine and inquisitive, humble yet determined. We’re a team that’s excited to learn from each other and about ourselves, whether that’s through wild ideas or constructive criticism. We work hard to nurture a creative environment where we can take risks, grow, and do better work.

Bonus points

Experience with the healthcare space
Storytelling techniques such as animated prototypes or user flow diagrams
Interest in design ethics, accessibility, and other topics relevant to the healthcare space

We value designers from diverse backgrounds and will consider candidates with different types of education and relevant professional experiences in determining qualification. We know there are candidates who might not fit everything we’ve described above, or who might have experience and skills we haven’t considered. If that’s you, don’t hesitate to apply. Your experiences and your demonstrated skill sets are far more important than your level or industry expectations.

Life at Oscar:

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

We aim to make health care affordable and accessible for all, and apply this same vision to our perks and benefits, including: medical benefits, generous paid-time off, paid parental leave, retirement plans, company social events, stocked kitchens, wellness programs, and volunteer opportunities.

Reasonable Accommodation:

Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([email protected]) to make the need for an accommodation known.

Pay Transparency Policy:

Oscar ensures that you won't be discharged or discriminated against based on whether you've inquired about, discussed, or disclosed your pay. Read the full policy here.

COVID-19 vaccine requirements for in-person work:

To protect the health and safety of our employees, we require any employee conducting in-person work* to be fully vaccinated against COVID-19 by their start date. If you are unable to be vaccinated due to medical or protected religious reasons, please reach out to our Benefits team at [email protected] to submit an accommodations request.

*Note: In-person work includes: employees required to work from our offices, employees conducting sales work in the field and employees conducting at-home or in-person visits with members.

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Senior Product Designer, Care Delivery

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