Senior Product Designer (B2B)

About Us

Here at the FT, gold-standard journalism is just the beginning. 500-people strong, our Product & Tech team keeps us ahead of the ever-changing digital landscape by delivering cutting-edge products to over one million digital subscribers every day. Our plans for growth rely on a diverse, dedicated and dynamic group of product, tech, delivery and data specialists - everyone’s welcome in this friendly, forward-thinking team. And with entrepreneurial spirit, intelligence and opportunity at every turn, there’s no limits to where your FT career will take you.

The Role 

Do you enjoy designing products that help customers be successful at work? 

We're looking for a Senior Product Designer to join our Enterprise/B2B team and bring the FT into the workflows of 650,000 professional users worldwide: from individuals and start-ups to the world’s biggest companies. 

In this role you will lead design for a completely new self-service experience for our B2B customers, empowering them to quickly access the FT and tailor their subscription. Our vision includes a seamless acquisition flow and an enterprise-grade admin centre with dashboards to manage usage, billing and bolt-ons. You will also lead the design on existing and new 3rd party apps (MS Teams and Slack).

This role will suit someone interested in designing high-quality tools to serve the ‘Jobs to be Done’ of our B2B customers. It will suit someone who embraces complexity and can use tools such as journey mapping and service blueprinting to design excellent experiences and collaborate across multiple teams.

As a Senior Product Designer at FT

Week to week, you’ll be:

• Planning and prioritising. You’ll have an equal stake in your squad’s direction. You’ll learn, plan and prioritise your areas of focus and approach together.
• Leading and developing. You’ll lead the solution of your product area, develop design  processes and contribute to the team’s culture.
• Researching and learning about users. Defining and running user research and testing. Digging into data to understand and measure behaviours. 
• Analysing products. Conducting competitor and comparator analysis, reviewing existing journeys and features.
• Empathy and experience mapping. Understanding user mindsets, motivations and expectations. Mapping experiences, journeys and flows, to help us unearth and prioritise pain points and opportunities.
• Ideating. Working with your squad to generate and prioritise ideas. Planning and facilitating co-creation workshops
• Concepting and exploring. Developing loose ideas into concepts. Working with your squad to evolve and prioritise those concepts.
• Testing and learning fast. Using a variety of testing approaches and techniques; card sorting, low and high fidelity prototypes, fake-door tests, multivariate testing, and shipping into the live environment to learn.
• Measuring and prioritising. Measuring experiments with your squad. Abandoning unsuccessful concepts, and evolving successful ones.
• Supported: by your squad, your line manager, the Director of Product design, and the whole Product Design team. We work hard to foster a safe environment where we share and discuss our work proactively, to inspire, support and guide each other.
• Evolving! We strive to continually improve and evolve. 

What we’re looking for from you:

• Strong end-to-end product design competencies. You’ll have led the delivery of dozens of shipped features and iterations, perhaps across several products. You’ll probably have been a practising product designer for 4+ years.
• A portfolio which helps us understand your product design approach and experience. Your portfolio should tell us about the approach you took and what you learned, rather than only showcasing final designs.
• Experience contributing to a design system.
• A flexible, motivated, experimental and collaborative mindset. The work is fast-paced and you should be comfortable with ambiguity and testing and learning.
• A desire to learn, and hone your craft. You’ll be surrounded by talented colleagues. We cultivate an environment where everyone shares and learns from each other.
• Nice to have: experience designing workflow-driven applications or SaaS products.

What’s in it for you? Our Benefits

Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leave allowances, flexible working (including working from home), medical cover, enhanced maternity & paternity packages, subsidised gym memberships and Giving Back opportunities. Full details of our benefits can be found here.

Career Progression

The Product Design team has a transparent, measureable, dual-track progression framework. We use this as a basis for your biannual reviews, where you’ll self assess against the progression framework, track progression, and agree areas of focus with your line manager. 

We invest in our people to allow them to grow both personally and professionally whilst working at The FT. We offer: 

• Career coaching - Career coaching is time spent focused on you and how you can achieve your career aspirations. 
• Mentoring programme - The mentoring programme aims to connect people across the business to support professional and personal growth through knowledge sharing and guidance.
• Learning and development - The FT offers a host of learning and development opportunities that will not only help you build the skills you need to grow in your profession or field, but will also help you improve your own personal development, with courses such as self-coaching, productivity, presentation confidence, research techniques and much more.

Further Information

The FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We also promote flexible working and will consider specific requests around flexibility for all roles where it can be accommodated. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, [email protected] and a member of our team will be happy to help.