Senior Principal Product Manager

Principal Product Manager – Upstream

• Location: London or Edinburgh
• Hybrid: 2 days a week in office

About the Role:

At ClearScore we’re on a mission to help people around the world achieve greater financial wellbeing. As a Principal Product Manager in our Upstream innovation team, you'll help shape and execute our product vision, working to drive step-change innovation in the core ClearScore app proposition. Reporting into the Director of Product, this is a unique opportunity to have strategic impact without direct management responsibilities, ideal for those who love solving complex product challenges and mentoring others while staying hands-on. Candidates for this role can be based in either London or Edinburgh.

What you’ll do:

• Take responsibility for strategic product innovation initiatives from inception, seeking to push the boundaries to understand what is possible, identifying the big opportunities to improve the ClearScore product experience and proving out their feasibility, viability and desirability.
• Working with the Director of Product, contribute to the creation and evolution of the overall ClearScore app product vision, strategy and roadmap, all in service of our overall mission to help everyone make better financial decisions.
• Navigate complex and ambiguous product problem spaces, using your deep knowledge of the market ecosystem we operate within alongside appropriate qualitative and quantitative approaches, to identify and pursue unique and innovative opportunities to help our users and partners.
• Obsess over a clear, calm and beautiful product, understanding when to rely on product intuition to chart a route forward and how to crisply communicate that route to others.
• Build and maintain relationships across the organisation, collaborating with peers across all disciplines to bring together diverse knowledge, skillsets and perspectives in support of the product vision.
• Act as a mentor to others within the Product Management team, sharing your own experiences, knowledge and expertise to support both product initiatives and people’s career development.

Who you are:

• You have a deep understanding of finance market dynamics and financial technology trends. Knowledge of credit or financial wellbeing spaces a bonus.
• You know what good Product Management looks like. Although you can draw on multiple different frameworks and tools for a given problem, you’re also aware of how critical “soft skills” are to the role’s success.
• You have highly developed product intuition and problem-solving skills, being able to balance speed and quality – when to go deep and considered and when to go fast and iterative.
• You’re a servant leader who builds relationships to get the best out of each expert function and understand that building great products is a team sport.
• You’re comfortable communicating and collaborating with people of all levels within an organisation and appreciate how critical this is to delivering successful product impact.
• You have a real understanding of the importance of design, focus and clarity in the product’s experience and always seek to drive to elegant simplicity in product solutions.
• You love supporting others in learning about how to be product managers, knowing when it is right to listen and encourage and when to work through challenges more practically.

Why ClearScore?

ClearScore is the UK's #1 credit score and report app. We are also present in South Africa, Australia and Canada, with more than 20 million users globally and growing fast. Someone joins ClearScore every 20 seconds. We have established relationships with over 50 of the main lenders in the U.K., and have been a trusted tool for customers to manage their credit and make better financial decisions.

Since October 2016 we have helped 1.8 million users take out a new credit card or loan. We are user-centric at our core and we believe in leveraging technology to enable positive financial choices. We are design-led and data-driven and we embed these behaviours in everything we do.

Our company culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organisation. We trust you to manage your own time so we offer flexible work and no fixed desk hours. We don't micromanage and we believe in measuring outcomes rather than effort. We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth.

For more information on our tech stack check out our 2025 Tech Radar , how we work is summarised in our Engineering Principles and we have many other Tech Blogs on Medium.

Benefits:

• 25 paid holidays and a “duvet day” on your birthday
• Hybrid Work Environment
• Private health and dental cover - including mental health support through Bupa 
• GP office visits
• Life assurance scheme
• Up to 6% matched pension
• Regular Lunch and Learns with guest speakers
• Dog-friendly office
• Daily breakfast and free snacks
• Access to discounts via Cobens Extras 
• Free sports and social clubs
• Continued investment into learning and development 
• Leadership-led training
• In-house psychotherapist
• Financial coach to help you plan and achieve your goals
• No clock-watching culture
• Generous maternity and paternity plans
• Culture and inclusion representatives
• Transparent pay structure and a career growth plan

Equal Opportunities:

ClearScore is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.

Our Hybrid Model:

We embrace a dynamic hybrid work environment that balances flexibility with collaborative in-person experiences. Our approach is designed to foster innovation, team connection, and individual productivity.

• Levels 1-5: Minimum 2 days per week in-office
• Level 6 and above: Minimum 3 days per week in-office

We believe this structure offers the best of both worlds - the flexibility of remote work and the synergy of face-to-face collaboration. Our office days are carefully coordinated to maximise team interactions and learning/ mentorship opportunities.

What This Means for You:

• Flexibility to manage your work and life
• Dedicated in-office days for team building and collaborative projects
•  Office facilities (with plants!) designed for productive interactions
• Clear expectations and support for maintaining our hybrid schedule

We’re committed to creating an inclusive environment that accommodates diverse needs while maintaining our collaborative culture. Join us in shaping the future of work!

Note: While we offer flexibility, commitment to our hybrid schedule is an important aspect of our team culture and performance expectations.