Senior Marketing Content Writer - Tock

The Gig

The Tock Marketing Team is looking for a Senior Content Writer! Our Marketing team is tasked with the exciting responsibility of growing Tock’s brand. You'll join our mission-driven marketing team and company dedicated to supporting restaurants, wineries and the hospitality industry. We're marketing innovative and powerful tools that fundamentally change how restaurants, wineries, and culinary businesses operate. We're connecting these businesses with millions of diners around the world, giving consumers a trusted brand to find delicious experiences from destination-worthy and award-winning spots to neighborhood favorites. And we're growing our marketing team to make it all happen.

We’re looking for an effective and skilled content writer with B2B experience; who can simplify complex ideas into simple, digestible content to successfully increase engagement, drive website traffic and produce conversions. This role is focused on creating multiple types of content to generate new customer leads, engage existing customers, drive Press and increase the overall awareness and share-of-voice of Tock in the category. You will have an opportunity to conceive, write, edit, and execute marketing copy across key digital channels, with primary focus on email, blog, white papers, website pages and ad creative content. 

You will report directly to the CMO and will be located in Chicago.

You’ll Get To… 

• Write, edit and create copy for:  email campaigns, product newsletter and release notes, in-product marketing, Sales resource pages, Resource Center articles, website landing page copy, digital advertising (including paid display, search, and social ads), blog, and broad integrated campaigns across key paid and owned channels.
• Long and short form projects that require research and interviewing
• Have understanding and mastery of leveraging brand persona in voice, tone and messaging
• Keep abreast of trends in content and style reflected on various media and marketing channels
• Have and bring to life a deep understanding of our customers
• Help drive messaging deliverables across all owned channels efforts to deliver fresh, compelling, informed stories about our customers
• Balance personality with brevity, bringing an approachable and casual but clear voice to our products
• Write clear, intuitive help center articles that our customers are eager to reference and rely on
• Write compelling customer messages like release notes and feature announcements

Who We’re Looking For 

• At least 4 years experience as a copywriter, content strategist, and editor for B2B. Ideally to include the following: SEO Content Writing (Short-Form and Long-Form), SEO Copywriting (B2B and B2C), Blog Writing, Landing Pages, Email Marketing, Editing and Proofreading, Press Releases, White Papers, and Keyword and Competitor Research
• Experience in an agency or in-house role within a marketing team
• Experience marketing FOR a B2B brand is preferred, but bonus would be experience marketing TO consumers (B2C)
• Background in the hospitality industry is a plus
• An envy-inducing portfolio of digital-first work
• Strong understanding of SEO best practices
• Outstanding verbal and written communication skills
• Ability to communicate complex hospitality and technological topics in clear, concise ways to a non-technical audience
• Excellent accuracy and attention to detail
• Ability to juggle multiple projects; heavy user of the phrase “what if…”
• Ability to work independently and collaboratively with marketing, creative, design, and products teams in a fast-paced environment 
• Ability to take feedback from a wide variety of team members
• Passionate about storytelling and helping build a growing brand
• Self-motivated, positive attitude with strong organizational skills balancing long and short term projects
• Sense of pride in presenting well written, on-brand, error-free work
• Excitement for ideating and creating in an ever-changing, fast-paced environment
• Mild social media obsession
• Loves to dine out, discover new places, and use oxford commas—thank you very much

Benefits & Perks

• Health insurance with 100% premium covered for you and your dependent children
• Flexible vacation & paid time off
• 401k with employer match
• Paid parental leave
• Fertility and adoption benefits
• Education reimbursement
• Commuter benefit in the form of pretax (US)
• Employee Assistance Program
• Backup Dependent Care
• Subscription to mindfulness app, Headspace
• Charitable donation match

Tock’s Growth

• Awarded Fast Company's "Most Innovative Companies" in 2021
• Awarded Built In’s “Best Places to Work” in 2020, 2021, and 2022
• Awarded America’s Hottest Brands of 2020 by AdAge 
• Won Chicago Tribune's "Game Changer" Award for industry innovation
• Reached a global customer base of 30 countries operating in 200+ cities
• Processed over $1 billion in prepaid reservations
• Named one of 2019's 50 Startups to Watch
• Featured in: New York Times, Bloomberg, GQ, Vice, Wired, Food & Wine, Eater, Skift Table, Chicago Tribune, Crain's Chicago Business, New York Post, and more

About Tock

Tock is the all-in-one system for reservations, takeout, delivery, and events. We are changing the way restaurants, wineries, and culinary event organizers run their business and how guests explore, discover, and book at these places all around the globe.

About Squarespace

Squarespace is a leading all-in-one website building and ecommerce platform that enables millions to build a brand and transact with their customers in an impactful and beautiful online presence. Our suite of products enables anyone at any stage of their journey to manage their projects and businesses through websites, domains, ecommerce, marketing tools, and scheduling, along with tools for managing a social media presence with Unfold and hospitality business management via Tock. Squarespace democratizes access to best-in-class design, helping our customers in approximately 200 countries and territories maintain consistent branding across all digital touchpoints to stand out online. Our team of more than 1,400 is headquartered in downtown New York City, with offices in Dublin, Ireland, Portland, Oregon, Los Angeles, California and Chicago, Illinois. For more information, visit www.squarespace.com. 

Our Commitment 

Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Tock, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.