Senior Growth Product Designer

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

About the Design Team at Gorgias

At Gorgias, our design team drives product innovation across the entire customer support journey. We're a group of 12+ designers spread across New York, Paris, and LA. Each designer works closely with PMs and engineers while also actively collaborating with other designers to raise the bar for our customers experience in our platform. We focus on high-velocity execution, async collaboration, and design excellence. And we’re craft-focused. We’re all-in on design excellence (our upcoming redesign will make your designer heart skip a beat).

We're now looking for a Senior Growth Designer to help us optimize and scale our product experience through data-informed UX design. This is a high-impact role focused on accelerating product-led growth by improving onboarding, activation, conversion, and expansion.

What You'll Do

You’ll lead design for key growth initiatives, owning the user journey from first touch to power user. Your mission is to uncover friction, ship experiments, and design experiences that convert and retain.

Key Responsibilities:

• Design in-product growth flows that drive activation, conversion, and upsell

• Lead design for experiments: A/B test variants, onboarding flows, and feature adoption nudges

• Identify friction points across the user journey using data, research, and product signals

• Own UX for growth experiments from concept to shipped experience

• Prototype using Figma and modern AI tools (e.g., Lovable, V0, Cursor)

• Translate product and business goals into intuitive, impactful UX

• Balance rapid iteration with exceptional UI craft and polish

• Influence product strategy with a data-driven, test-and-learn mindset

Who You Are

You’re a high-output designer with sharp instincts, strong visual design, and a hunger to move fast and make things better.

You have:

• A portfolio that shows growth-focused work (e.g. onboarding, upsell flows, product adoption), and measurable outcomes

• 4+ years of product or growth design experience, ideally in SaaS or B2C environments

• Advanced Figma skills and familiarity with modern prototyping workflows

• Experience designing for experimentation: A/B testing, funnel optimization, behavioral triggers

• Deep understanding of product metrics and how UX drives conversion

• Bias for action, you ship fast, test ideas, and iterate based on results

• Direct communication style and ability to influence cross-functional teams

• Passion for design systems, experimentation, and delivering user value

Nice to Have:

• Experience working in a product-led growth company

• Familiarity with AI-first design tools like Lovable, V0, or Cursor

• Experience designing for freemium or tiered subscription models

Our Hiring Process

1. Intro Call & Portfolio Review – with Gerard (Talent Acquistion)

2. Hiring Manager Interview – with Bora (VP Product Design)

3. Portfolio Review - Ines, Natasha, Jeremie ((Product Design members))

4. Case Study Presentation – to Bora, Emi & Chris (Product Design members)

5. Leadership Interview – with Thomas (VP of Product)

6. Reference Check and offer

Perks & Benefits

• 🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)

• 🤕 Paid sick leave

• 🧸 Paid parental leave (16 weeks)

• 💻 MacBook Pro

• 🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)

• 🏥 We provide private health insurance and retirement pension

• 💆🏻‍♀️ Get up to $700 USD to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to $2000 USD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

Diversity & Inclusion at Gorgias
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status.

If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at [email protected]. Let’s grow together!

Compensation