Senior Design Researcher

We seek an experienced Design Researcher to be part of the design team. 

In this role, you will help our product organization internalize their end-users experience Focusing in this role on the Consumer side of our 3-sided marketplace. The research team focuses on defining and prioritizing problems and opportunities, then partnering with design and product to test solutions early and often, ensuring better product-market fit. Your work will influence product strategy, roadmaps, and the detailed design of new experiences. 

 You'll work closely with design, product, data and business teams to identify research needs, manage and conduct user research and ensure user insights inform the product development process. Your research will generate insights that fuel both ideation and evaluation of designs. 

This role requires a proactive mindset and tolerance for quick changes, as you will juggle multiple projects and stakeholders. While we are a fast-paced growth company, we also know that there is always the next day, and you don't have to take your job home. You will be part of the growing research team, allowing you to shape the research culture and process from the ground up and drive big and meaningful product decisions. 

In your role, you'll

• Work with designers and other cross-functional partners to understand the research needs and create a research roadmap

• Design and execute a variety of research studies, including field studies, usability tests, concept tests, group discussions, etc.

• Synthesize findings into meaningful themes, turning them into actionable and impactful reports

• Produce insights that shape how product teams think, ranging from short-term to long-term product strategy

• Encourage and empower designers and other stakeholders to do their own research

• Bring empathy to the teams, inspire and influence them with an informed point of view, and be a research expert and advocate for our customers

• Own and drive our consumer Critical User Journeys that guide us in what to build and how

• 6+ years of experience in user research related to software and digital experiences, preferably Consumer-facing in B2C products 

• Fluency with different qualitative and quantitative user-centered research methods such as: usability testing, 1:1 interviews, concept and resonance testing, ethnographic-style fieldwork, diary studies, facilitating workshops and group discussions, remote studies, and surveys.

• Experience in adapting the methodologies and creating processes that best fit each team's needs

• Strong communication, presentation, and writing skills

• Experience with a successful partnership with product managers, designers, analytics, engineers, and other partners

• A team player with an ability to work independently and take the initiative to solve problems

• Nice to have: quantitative research skills

The position will be filled as soon as we find the right person, so make sure to apply as soon as you realize you really, really want to join us!

The compensation will be a negotiable combination of monthly pay and DoorDash RSUs. The latter makes it exceptionally easy to be excited about our company growing and doing well, as you’ll own a piece of the pie.

For any further questions about the position, you can turn to Product+ Talent Acquisition Partner - Elif Dilan Ayaz ([email protected]).