Senior Design Researcher - New Product Experiences

Front is a hub for customer communication that allows companies to offer tailor-made service at scale. Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM. More than 6,500 businesses use Front to work together to send out the best replies faster, keep messages organized across channels, and always maintain a personal touch. The result is premier, personalized service that scales with your business — and a team that works together as one. 

With $138M in funding, Front is backed by Sequoia Capital, and other leading venture capital firms, as well as independent investors including top executives of Atlassian, Okta, Qualtrics, and Zoom. Front was recently named to Forbes Best Startup Employers 2022 List and Y Combinator's list of Top Companies in 2022. We have also been recognized on Wealthfront’s Career-Launching Companies in 2021.

As a Senior Design Researcher joining the team in San Francisco, you’ll partner closely with Product Managers and Designers on the New Product Experiences team to define near-term research needs while also identifying future opportunities to help shape our long-term strategy. You will support your partners in running their own studies and spearhead in-depth projects as we look for new ways to grow our customer base through Front’s core product experience.