Senior Design Program Manager

Overview

We are in search of a Senior Design Program Manager to join the Design & Research Program Management team. We operate end-to-end against Design & Research Org priorities focusing on the most ambiguous and complex problems and Design Operations projects. We are strategic thought and execution partners who land the biggest impact work on-time and with high quality for the Design Org. 

We foster an innovative environment that empowers designers to focus on cohesive design, connecting people, processes, and products to deliver a consistent and seamless user experience. We advocate for design principles and standards to drive high-quality product experiences for all. Design Program Managers prioritize their work by understanding the needs of their core project stakeholders. 

Design Program Managers exhibit expertise in problem-solving and multitasking while deftly building long-term relationships with internal and external partner teams. This role requires project management experience and familiarity with product design and development lifecycles. Excellent communication skills, experience managing complex projects, and a highly organized approach are crucial.

The ideal candidate will facilitate our teams' best work by managing short- and long-term projects and initiatives, anticipating project issues and resolving them, connecting resources to Design & Research needs, and removing barriers to doing great work. 

About The Job

• Partner with Design Managers and cross-functional partners to support the end-to-end needs of the most ambiguous, complex and impactful sprints and projects within the Design and Research Org.
• Create flexible processes, timelines, reviews, and milestones, ensuring the team is held accountable to the plan.
• Design and implement communication plans to share information at the appropriate level within the core team, the wider Design & Research Org, and Cross-functional stakeholders. 
• Communicate issues related to staying on schedule and propose solutions to remedy the issue.
• Proactively identify and manage interdependencies with other design teams and ensure effective coordination.  
• Foresee and address potential issues before they impact the team. .
• Serve as a dependable point of contact for cross-functional teams, ensuring alignment with stakeholders..
• Triage incoming requests of the design team to accommodate new needs without compromising the team’s primary goals.
• Oversee process improvements, team documentation and tool provisioning to support the team effectively
• Continually evangelize product quality best practices and standards within the company.

About You

• Passionate about the Product Design and Research space with the ambition to further your understanding of how these functions thrive.
• Excitement to foster a cohesive and unified team culture.
• 5+ years of experience as a program manager, or project manager with a focus on building systems, supporting teams, and developing relationships.
• Clear, and proactive written and verbal communication skills.
• Detail-oriented with strong organizational skills and a pragmatic approach to achieving the big picture.
• Proven track record of working independently, delivering results in a highly organized manner, and addressing problems proactively.
• Proactively identifies problems and inefficiencies, and seeks to address them with an eye towards maintaining team momentum.
• Experience operating independently in a fast-paced environment, with strong time management, task prioritization, and problem solving abilities.

Nice to have:

• Experience with Figma, Airtable, SQL, data visualizations, JIRA.
• Experience in processing and analyzing data sets to inform business decisions.

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