Senior Design Program Manager

What you’ll do

The Design Operations Team at Doctolib plays a vital role in enabling our 60+ person design organization and 700+ person Tech and Product organization to create value at scale. We are a team of five design and research-focused operations program managers who orchestrate the people, processes, and toolsets necessary to deliver meaningful healthcare solutions across Europe. This role will report directly to the Design Operations Manager, and sits within the larger design organization. 

As a Senior Design Program Manager, you’ll drive initiatives that optimize our ways of working as a multidisciplinary product design team. You will primarily support our product delivery processes, looking for ways that we can better prioritize, collaborate, communicate, and ultimately deliver high-quality outcomes for our customers. This is an exciting opportunity to partner with a purpose-driven team, and elevate the value of design in an impactful industry.  

Your responsibilities include but are not limited to:

• Partnering with leaders in the design team as well as Directors, Senior Directors, and VPs in the Tech and Product organization (including product managers, data scientists, and software engineers) to transform operating models for our product design practice.
• Designing, evolving, and driving adoption of an end-to-end product design process, from roadmap prioritization to delivery and measurement. 
• Developing programs that empower our organization to drive innovation in the product
• Orchestrating successful delivery of design specifications for complex initiatives, in partnership with product management and engineering
• Developing ways to measure design quality in the product, as well as the needs of the team and the impact of operational improvements. 
• Manage team assets to help organize, standardize, and evangelize design best practices across the design team. 
• Supporting the wider Design Operations Team by acting as a thought partner with your peers, helping shape our team’s point of view, and supporting org-wide initiatives focused on People and Platforms. 

Who you are

If you don’t meet all the requirements below but believe this opportunity matches your expectations and experience, we still encourage you to apply!

You could be our next team mate if you:

• Have proven experience working in digital product development for an agency, or in-house design team
• Are Familiar with UX and product development processes and best practices and how to apply them at scale, as well as the complementary needs of User Research, Product Management, and Engineering
• Have working knowledge of modern product development methodologies such as Agile
• Excel with your strong program management skills and the use of relevant tools

Now, it would be fantastic if you: 

• Work collaboratively in a large organization; can deliver results through non-reporting structures through stakeholder management. 
• Are familiar with service design, change management, and systems thinking frameworks and how they apply to operations work.
• Create clarity and drive action in an international environment with your strong communication skills

What we offer

• A stock-option program for each Doctoliber
• Quarterly bonuses and a competitive package 
• A 6-month dedicated onboarding program - the Doctolib Academy
• Continuous training programs on all key competencies
• Transparent internal mobility opportunities you're welcome to apply for
• 2 days per year to help health charities and create a positive social impact - the Solidarity Days
• Mental health and wellbeing offer in partnership with moka.care
• The Doctolib Parent Care Program, including extended parental leave, meet-ups and inspiring conferences
• High-quality office spaces supporting collaboration, health and wellbeing
• A sports and wellness provider offering classes for all
• A subsidy from the work council to refund part of the membership to a sport club or a creative class
• A competitive health insurance paid 100% by the company 
• Subsidy for lunch and various food offers in our offices
• A flexible workplace policy offering both hybrid and office-based mode 
• Flexibility days allowing to work in EU countries and the UK 10 days per year
• A support for relocation in case of international mobilities and new joiners arriving to France, Germany and Italy from another country

The interview process 

• Recruiter Interview (30mins)
• Manager Interview (1h) 
• Portfolio/Case Review (1h)
• Final Interview with our Design Team (1h)
• At least one reference check

Job details

• Permanent position
• Full Time 
• Workplace - Levallois, Paris
• Start date - asap
• Remuneration : fix + bonus on objectives (according to your profile)

A stock options plan for every Doctoliber

At Doctolib, we believe in improving access to healthcare for everyone - regardless of where you come from, what you look like. This translates into our recruitment process: Doctolib is an equal opportunity employer. We don't just accept diversity at Doctolib, we respect and celebrate it!

The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability, or place of origin. If you have a disability, let us know if there's any way we can make the interview process smoother for you! 

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