Senior Content Writer

Role Description

Your North Star: Drive engagement with our target audiences with compelling content.

In this role, you will be responsible for creating multi-format written content that drives engagement and action among Pomelo users. You will collaborate closely with Pomelo’s clinical experts and product team as you create high-quality and accessible content that helps drive clinical outcomes and patient engagement. You’ll test new formats and iterate as you go. This position requires top-tier writing skills, creativity, and analytical skills to help optimize content across our user experience. You’ll also contribute to clinician-facing and enrollment-focused content efforts. Experience writing about maternal and infant health is preferred.

Responsibilities: 

• Create multi-format written content across the patient journey to increase trust, engagement, and retention.
• Gain an in-depth understanding of our patients needs and experiences, and use that knowledge to create content that meets them where they are.
• Collaborate with Pomelo’s clinical team to translate critical clinical knowledge into understandable and engaging content.
• Use data-driven insights to continuously refine content strategies and optimize content performance.
• Adhere to Pomelo’s brand voice and tone to ensure consistency across content.
• Collaborate with Marketing, Clinical, Product, Product Design, and Customer Success teams to align content creation efforts with the overall marketing strategy and enhance the patient journey.
• Manage contractors to support Pomelo’s content efforts as needed.

Who you are:

• 7+ years of experience in content writing – ideally with experience creating content for high growth virtual care or health tech companies.
• Bonus points: You have scientific writing experience and/or content experience or a background in maternal health.
• Superb writing and editing skills with a proven ability to turn complex topics into simple, digestible content. 
• Able to efficiently collaborate with stakeholders to create compelling content.
• Familiarity with content management systems and tools for content creation and distribution.
• Strong analytical skills with the ability to interpret data and translate insights into actionable recommendations.
• Strong project management skills and ability to manage multiple initiatives and contractors simultaneously.
• A passion for understanding customer needs and delivering exceptional customer touchpoints through content.

Why you should join our team

By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the patients we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it.

We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first. We also offer:

• Competitive healthcare benefits
• Generous equity compensation
• Unlimited vacation
• Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)

At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Pomelo Care. In accordance with New York City, Colorado, California, and other applicable laws, Pomelo Care is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is $125,000-$150,000. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash.