Senior Content Designer

Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives.

Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere.

Imagine this: your product manager praises you for designing content in a critical flow that helps our customers and reduces support calls. You collaborate with a product designer on a pair writing session before they start mocking up wireframes. Your engineer sees an opportunity to rethink our approach to error messages and partners with you to craft a solution. Your CEO cares deeply about the way we use words to anticipate user needs throughout our product. That's real! That's Upwork. And, that's the team you'll be on.

As a Senior Content Designer, we'll rely on you for your thinking, not just your writing. You'll facilitate collaboration and use data to meet the needs of our users. You'll represent content design across the company, creating better outcomes for the people we serve. You'll do all this as part of a thriving and energetic remote team that has great benefits and values diversity and inclusion.

Now is a perfect time to join Upwork. Our platform gives businesses—large and small—a flexible workforce. Beyond that, we're seeing organizations invent new ways of working they had never before thought possible. We are the world's work marketplace, and we're planning to open up in even more areas throughout the coming year. As businesses escape the constraints of limited resources in record numbers, independent talent is turning to Upwork to set a new course for their lives.

Your responsibilities:

• Write usable, useful, and responsible product copy
• Communicate your work persuasively, helping a variety of audiences understand and believe in your decisions
• Own a sprint-based backlog of work for your domain, proactively managing your workload and tracking tasks across multiple teams
• Partner closely with your team, which includes design, product management, and engineering
• Present your work for critique to other content designers, executives, and your teammates
• Advocate for Upwork's content design practice by establishing new workflows and coaching co-workers
• Turn complex, ambiguous inputs into clear writing that aligns with our product language principles
• Lead workshops and co-creation sessions to build shared understanding
• Translate UX research into language that anticipates needs and makes the experience easier to understand
• Get feedback with grace and humility, using it to improve your work and soft skills

What it takes to catch our eye:

• A portfolio is required. While we're not picky about the format, we want to see your thought process, how you solved problems, and the impact you made.
• Proven experience as a product-focused content designer, UX writer, or content strategist
• The ability to advocate for content design and help others understand its value. Cold facts aren't always enough. At times, you'll need to bring the warmth of a proficient storyteller to get everyone on the same page.
• Experience using Sketch, Figma, Photoshop, Illustrator, or equivalent design tools. Do we expect you to make mock-ups and mood boards? Nope! But these tools will help you communicate and collaborate on your work.
• Examples of visual thinking. We'd love to see concept diagrams, journey maps, and any other examples.
• Service design skills that will help your team look beyond the interface and focus on what matters to the people who use our platform

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.