Senior Content Designer, Risk

The Risk team works to protect the people that trust Square, by minimizing the financial risks that come with running a business. We keep our sellers safe while $25B+ flows through Square annually, and along the way help each other make calculated risk/reward trade offs to grow sellers, and make complicated and sometimes painful processes understandable to all.

We are looking for a Sr. Content Designer to join Risk in delivering critical knowledge and experiences to our sellers that help them make sense of these complex situations in money movement—getting sellers their money faster and protecting them along the way. You will work alongside product designers, product managers, researchers, engineering, and legal to increase usability and ease of use across Risk experiences—simultaneously shaping the processes we will rely on to grow and scale the Content Design function alongside other writers on Risk and across the company.

**For consideration, please submit a link to your portfolio and any relevant passwords**

You Will:

• Lead from a content-first perspective and influence the shape some of the most complex and ambiguous aspects of risk experiences
• Be hands-on—writing and editing copy across important risk experiences. This includes the smallest micro copy to the most visible headlines and everything in between.
• Drive best practices for Content Design in collaboration with other content designers on Risk and across the company.
• Build relationships with cross-functional team members and lead across the organization.
• Partner with marketing writers to define how our brand voice is expressed within our products.
• Help the Product Design team become more efficient by developing processes and workflows for working with Content Design.
• Apply metrics, data, design research, user testing, customer support insights, and more to inform content and language decisions.
• Manage and prioritize your workload of multiple projects with different collaborators.
• Continue building a solid foundation for a growing Content Design discipline as our organization scales.

• At least 8 years of relevant professional experience
• A portfolio with examples of previous content design work specifically showing how you improved user experience on large-scale programs through language, from interface copy to style guides and beyond.
• Experience being embedded in a product design team with whom you'll collaborate closely.
• Comfort providing feedback on UI/UX designs, asking thoughtful questions about product strategy, and applying insights from quantitative and qualitative research.
• Experience using design software tools like Figma and Sketch.

Added Bonus Experience:

• Content strategy experience
• Technical writing experience
• Marketing or brand writing experience

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page. 

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Perks

We want you to be well and thrive. Our global benefits package includes:

• Healthcare coverage
• Retirement Plans
• Employee Stock Purchase Program
• Wellness perks
• Paid parental leave
• Paid time off
• Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD54566975, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD54566975 is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.