Senior Content Designer

We have a remote-first culture and this position can be based anywhere from Australia or New Zealand. This role can be fully remote or a hybrid if you are in Melbourne. We encourage you to work in the way that best suits you.

How you can help make a better world of work

As a content designer at Culture Amp, you’ll combine content design, UX writing, and problem-solving skills to help transform complex processes and information into simple, clear and useful experiences. From a deep understanding of our users and their needs, you'll push to reduce decision points, complexity and ambiguity.

Building a product is a team sport, so you’ll partner with highly iterative product teams and work closely with product managers, product designers, UX researchers, engineers, behavioural scientists and other cross-functional partners.

Note: Our content designers focus on user experience and product. They don’t work on cultureamp.com, content marketing or social media. If you’re interested in a marketing position, see our open roles 

As part of this team of amazing humans, 

You will 

• Explore different ways to solve problems with clear, concise, meaningful language so our users can complete tasks quickly and confidently
• Collaborate closely with product designers by co-designing experiences, offering content design critique, and coaching designers in UX writing
• Help plan and run user research, taking the lead when research focuses on content (for example, information architecture, tone, terminology, comprehension, instruction clarity). You’ll also help others translate research insights into content solutions
• Evaluate and prioritise work for multiple teams, regularly presenting your ideas and work to a variety of colleagues for feedback and iteration
• Become fluent in Culture Amp's brand voice and Kaizen design system, as well as contribute to our content guidelines 

You have 

• A proven track record of solving complex problems as part of cross-functional design teams, ideally in the software industry 
• Keen interest and experience designing and researching information architecture and navigation frameworks 
• Excellent UX writing and content design skills with examples of how you’ve solved complex product problems with clear and elegant content design 
• Attention to detail (each word matters) combined with the ability to zoom out to see how a piece of content fits into a holistic product experience. You think in systems and readily spot patterns and inconsistencies
• Excellent communication skills, with a positive and proactive approach to influencing stakeholders and advocating for content design. You know how to bring people on the journey with you so they know what’s changing and why

You are

• Comfortable with ambiguity and able to define and break down problems as part of a cross-functional team
• Collaborative and inclusive in your approach, with the ability to also lead initiatives yourself and bring others along with you  
• Driven, with a growth mindset and able to adjust your course quickly as you gather more information and gain insights from user research
• Relentlessly user-focussed but able to balance it with technical constraints and business needs so the solution is right-sized for the situation 

We believe that inclusive businesses are better, not just for “company results”, but for the world. We have a strong commitment to Anti-Racism, and endeavour to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.

We ensure you have the tools you need to thrive both in and out of work.

• MacBooks for you to do your best work 
• Share Options - it’s important to us that everyone is an owner and can share in our success
• Excellent parental leave and in work support programme – for those families to be
• Flexible working schedule - where we can, let’s make work, work for you
• Fun and inclusive digital, and (in the future) in-person events

Most importantly, an opportunity to really make a difference in people’s lives.

Please keep reading...

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements.

We strongly encourage you to apply if you’re interested: we'd love to know how you can amplify our team with your unique experience!

#LI-REMOTE