Product Owner

See yourself at Twilio

Join the team as our next Product Owner, Opportunity Lifecycle (CRM)

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to build extraordinary tools and solutions for our rapidly growing Go-To-Market teams.

The GTM Systems Operations team is essential for the success and scalability of our Go-to-Market efforts. We are the drivers of the system, process, and data improvements that unlock new possibilities across the Sales, Marketing, and Strategy organizations. This person will work to design, manage, and build scalable solutions, specifically for how we configure quotes and pricing across all of our Twilio products. This is a great role for an experienced Product Owner, who is looking to partner with Sales leaders to improve sales processes by taking full ownership of operational improvement projects and defining roadmaps.

Responsibilities

In this role, you’ll:

• Use strong customer empathy to be a subject matter expert and trusted advisor for your partner’s operational goals and challenges, defining and getting alignment on policies, process and procedures

• Be the liaison between the business and technical teams, ensuring all business requirements are documented, articulate the “what” and “why”, and ensure they are understood by the platform and systems teams

• Analyze and document as-is and to-be process flows to identify gaps that are converted into requirements

• Maintain a complete view of CRM-based processes and user personas to ensure your projects are compatible with upstream and downstream systems and processes

• Collaborate with solution architects and development teams to design and build solutions within Salesforce as well as adjacent technologies

• Partner with the end users, platform, and change enablement teams to ensure projects are carried out from end-to-end, including requirements gathering, build, testing, and deployment

• Maintain a quarterly operational roadmap of enhancements for our quoting experience, with the goal of increased operational efficiency and readiness for scale

• Set and measure critical metrics for all initiatives. You know that an initiative doesn’t end when it’s released into production, but rather when your adoption and measurable targets are hit

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 2+ years of product ownership / business analysis experience

• 3+ years of experience with CRM implementation experience (non-technical OK), Salesforce.com, a plus

• Demonstrated ability to document and analyze process flows and to-be gap analysis

• Strong presentation, communication, and facilitation skills

• Experience with Sales processes, as a sales person or in GTM operations 

• Experience in owning initiatives and creating alignment across teams

• Success in running project timelines, communicating across business units and driving answers to decisions

Desired:

• Experience working within an Agile methodology, Scaled Agile a plus

• Experience consolidating processes and systems from mergers & acquisitions

• Experience collaborating with a global team 

• Familiarity with backlog management tools, Ideation portals, Jira, and Confluence a plus

• Experience partnering with third-party tool vendors and collaborating on feature implementation

Location 

This role will be remote, and based in Bogota, Colombia. Approximately <10% travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.