Product Operations Specialist

Order is a guided B2B marketplace with a mission to simplify buying for businesses. Order makes it easy for businesses to place and track purchases across all their vendors, control spend, and make payments in a single, consolidated bill. Tailored insights and purchasing recommendations fuel smarter spending decisions so businesses can easily save time and money on what they need to grow.

Founded in 2016 and headquartered in New York City, Order oversees nearly half a billion in annualized spend across hundreds of customers like WeWork, SoulCycle, Lume, and High Level Health. Order has raised $50M in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. Order has been proudly named as a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn.

See growth from a new perspective, when everything is in Order. Visit us at Order.co.

We’re looking for a Product Information Analyst to join our growing team and help us carry out the data and operational processes that enable our customers to earn more rewards during their ordering processes. Our ideal candidate is a self-starter who is interested in getting in the weeds of our data, has a sharp eye for identifying impactful opportunities and capitalizing on them, and is eager to contribute to the long-term success of our customers and business as a whole.

Responsibilities

• Own the entire process of optimizing customer product catalogs for savings and recommending optimal product substitutions

• Become an expert in high-quality data management - you’ll help ensure that our data is accurate and up to date across multiple areas of our database

• Build and maintain the data that powers the algorithms that help us make smarter recommendations to our customers

• Identify new opportunities to expand the impact of the team’s work by proposing potential new vendor partnerships or high-value product substitutions

• Implement impactful time of order substitutions and facilitate live quotes to vendor contacts when applicable 

• Continuously brainstorm new ways to help build new and improve on existing team processes

• Strong problem-solving skills - you think critically and are able to use your prior experiences to handle new problems effectively

• Exceptional communication skills, particularly around communicating complex processes to outside stakeholders

• Strong ability to take feedback and implement it successfully

• High attention to detail and the ability to ensure data quality standards are met

• Demonstrated experience and proficiency with spreadsheets, databases, and reporting tools. Strong Excel skills required (SQL preferred)

• Bachelor’s Degree

What you'll receive

• A competitive compensation package as well as stock options
• Robust medical, dental, vision, and wellness benefits
• Flexible time off and remote work policies
• Employer-sponsored 401(k) including an employer match

Order is an equal opportunity employer. Applicant's qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.