Product Operations Senior Manager - Remote

Oscar is looking for a Product Operations Senior Manager. The Product Operations team unlocks Oscar’s ability to ship more products faster and better, which is critical to Oscar’s overall mission to use technology and design to refactor healthcare. The primary function of Product Operations is to execute and continuously improve processes leading up to product launch, as well as ongoing processes that have not been automated.

Oscar’s work in tech spans several areas: building innovative consumer experiences, technology and infrastructure, expanding into new markets, creating better ways for healthcare providers to interact with patients, optimizing internal operations and processes, and lots more.

As Senior Manager, you will manage 4-6 Product Operations Associates, each of whom are embedded with 2-3 of our engineering pods. You will ensure your team members effectively partner with their corresponding Product Managers, Engineers and Designers. You’ll ensure your team manages key product delivery processes, such as QA Planning, Launch Readiness and Bug Triage -- both ensuring that they’re executed well and continuously improved. You will bring inspirational team leadership that motivates task owners and fosters a culture of continuous improvement.

You will report to the Director of Product Operations based in New York. This is a remote role, you will work remotely in one of the following states: Arizona, California, Connecticut, Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, or Washington. Note, this list of states is subject to change.

Responsibilities:

• Collaborating with Engineering, Design, and Product leadership to make organizational and staffing decisions, motivate and empower your teams, and refine cross-functional processes.
• Developing strong relationships with stakeholders and team members in and across departments.
• Encouraging your team to streamline their operational tasks, coaching them to identify opportunities for automation or simplification.
• Defining measures of success for your individual team members and the team as a whole.
• Helping to define the vision and strategy for the Product Operations team.
• Mentoring, coaching, and providing support to your Product Operations team.

Requirements:

• An experienced technical leader and people manager. You have 6+ years of product or program management experience and have directly managed a small team for 1+ years.
• Excellent people manager. You actively coach (without micromanaging) and thoughtfully advocate for the needs of your team.
• Comfortable with complex systems. You know how to analyze and decompose a complex system into its member parts, and how to communicate that complexity simply and cleanly.
• Highly collaborative. You love being the bridge between tech teams and business teams. You see problems from both business and tech perspectives and adeptly drive alignment across multiple teams.
• A quick study. Healthcare is complicated; you’re curious by nature and excited to get into the details. You can grasp new technical concepts, ask good questions, and are equally comfortable with engineers as with non-technical audiences.
• Strategic and analytical. You can turn new, vague ideas into implementable projects and identify new opportunities that move the needle. You use qualitative and quantitative insights to clarify decisions wherever possible.
• An end-to-end thinker. You can look at a problem and create a solution all the way from top-level goals to smaller operational and system details.
• Great at prioritizing. There are a million ways to make the healthcare experience better. You zero in on the highest impact levers and hold your team accountable for doing the same.