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Product Operations Manager

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About Zeller

At Zeller, we’re champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up taking on the ambitious goal of reimagining business banking and payments.

We believe in a level playing field, where all businesses benefit from access to smarter payments and financial services solutions that accelerate their cash flow, help them get paid faster, and give them a better understanding of their finances. So we’re hard at work building the tools to make it happen.

Zeller is growing fast, backed by leading VCs, and brings together a global team of passionate payment and tech industry professionals. With an exciting roadmap of innovative new products under development, we are building a high performing team to take on the outdated banking solutions. If you are passionate about innovation, thrive in fast-paced environments, embrace a challenge, hate bureaucracy, and can’t think of anything more exciting than disrupting the status-quo, then read on to learn more. 

Job Description

This is an opportunity to help us re-imagine financial services and how we deliver best in class products, services and experiences for our customers and staff. The role is the intersection and interface between product, program management and partnership operations and optimisation.

You’ll design key operational processes and procedures with the objective of quickly launching in the market while building scalability at the heart of what we do.

You will own key operational and senior management relationships with our Partners across business development, technology domains and regulatory engagements.

You are comfortable working cross functionally, internally and externally driving deals and projects and providing insight multiple ‘moves’ ahead of where we are.

You will have the ability to understand the big picture and quickly drill into the detail that matters - going from strategy through to execution and operation.

You will support our team’s decision making processes, test hypotheses and remove ambiguity through structured and logical analyses. 

The role will work across:

Operations - analytics across the operating model, from process through to people and data

Product - existing and new product operational analysis and implementation

Roles and Responsibilities:

Operating Model Analysis 

- Build processes and procedures to deliver products and services efficiently and effectively to market 
- Productivity modeling to assist in identifying improvement opportunities in servicing/capacity planning
- Assessment of industry and regulatory requirements and their impacts on the operating model 
- Configuration of operations tools and platforms to implement designed processes and procedures
- Supply chain support and administration in onshoring our products from manufacturers and 3PL Own and drive operational and product team usage of CRM tools (e.g. HubSpot)

Product Management Support

- Product feature roadmapping support which includes research and review of the product and service landscape locally and internationally
- Project management support in scheduling, dependency identification and progress monitoring

Product Implementation

- Supporting the implementation of product and their enablement processes throughout the organisation 
- You will be comfortable working in large, complex projects and driving project management activities in particularly, you will be comfortable managing internal and external stakeholders, deadlines and de-risking project critical paths
- You will have operationalisation at the forefront of your considerations with a view to embedding process and capability into 1st line teams. 


- Loves challenging the status-quo
- Ability to work autonomously yet collaboratively
- Holds the concept of customer experience and process design ‘simplicity’ in the highest regard
- Comfortable working with ambiguity and structuring analysis using inductive and deductive logic
- Comfortable working the detail - from requirements documentation authoring to reviewing process flows 
- Be able to be adaptable to highly fluid and changing environments Enjoy the intellectual challenge of problem solving
- A willingness to ‘muck in’ and get it done 

Qualifications and experience:

- Worked in fast-moving businesses and the ability to pivot approaches quickly to get to answers
- Comfortable with quantitative analysis / statistics and must have strong Excel / data modelling skills
- Have an eye for detail and are able to ‘drill-in’ to minutia but are able to synthesize information
- Can effectively prioritise work to drive outcomes 
- Comfortable working under pressure

Bonus Points

- Management consulting experience in Strategy and Operations, and consulting experience specifically in Financial Services is considered a plus! 
- Experience using Hubspot or similar CRM
- Experience in working within a high-growth environment
- Experience in technology / FinTech Understanding of operating model design, metrics selection and prioritisation processes 
Like the rest of the team, you’ll benefit from:

A competitive salary package, including equity from an early stage;
A balanced, progressive, and supportive work environment;
Excellent parental leave and other leave entitlements;
A fantastic office environment;
Endless learning and development opportunities;
Plenty of fun and social opportunities - we love to come together as a team;
An ability to influence and shape the future of Zeller as our company scales both domestically and globally;
Being part of one of Australia’s most exciting scale-ups.
Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • Is telecommuting possible for this position?
    We're not sure if telecommuting possible for this position
About Zeller
Leading EFTPOS Terminal provider for thousands of Australian businesses. Zeller helps you accept card payments, manage your finances, cash flow & more.
Banking, Financial Services
251-1K employees

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