Product Operations Manager - Strategic Partnerships, Identity

Product Operations Manager – Strategic Partnerships, Identity
Product & Program Management | Seattle, WA or San Francisco, CA or Remote - US

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. 

Our agreement with employees
DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
 
The team
Our Product & Program Management teams work on some of the most impactful and challenging problems in the Software industry. We are a highly collaborative cross-border group that operates on the edge between Engineering and the business and helps to design solutions from concept to launch – all while focusing on and advocating for what’s best for our customers. We work closely with Engineering and Design to create some of the most innovative never-been-done-before products. We partner with the Sales, Customer Success, Marketing, Finance, Legal, and Security teams to bring the product to market.

This position
As a Product Operations Manager you will be responsible for establishing and maintaining relationships with key vendors, mostly based out of North America and LATAM, and you will assist their technical teams and/or our technical teams to develop integrations. You will also participate in Sales enablement and Field awareness actions to promote capabilities powered by your portfolio of vendors. Your objectives will be directly linked to business metrics such as revenue, customer satisfaction, and operational efficiency.

This position is an individual contributor reporting to the Senior Director, Strategic Partnerships, Identity, and is designated Flex.
 
Responsibilities

• Survey ID and Trust vendors in American time zones and promote DocuSign’s ID and Trust partner programs
• Participate actively in the evaluation and selection of vendors in collaboration with the product team
• Design integrations with ID and Trust vendors selected as component for the Identify roadmap
• Participate actively in defining the integration roadmap with ID and Trust partners
• Collaborate with partners and product marketing teams to create sales collaterals
• Participate in field enablement activities
• Enable field teams with demo capabilities
• Participate in technical support escalation process
• Impact DocuSign’s indirect revenue footprint

Basic qualifications

• BS / BA degree, ideally within a technical discipline
• Minimum of 8 years of experience with software sales, consulting, product management, or similar
• Experience in solution design, product design, product configuration, and related skills
• Ability and interest in the business aspects of integrated solutions: rough P&L, maintenance costs

Preferred qualifications

• Ability and interest in authentication technologies (SAML, OIDC, …)
• Multi-lingual (Spanish / Portuguese / Asian languages)
• Strong ability and interest in the technical aspects of integrated solutions; APIs, UX, interaction models, workflow, data flow, exception handling, etc.
• Curious and creative personality
• Proven presentation and meeting management skills
• Proven cross-functional program experience

Based on Colorado law, the following details are for Colorado individuals only: Colorado base salary range: $118,200 - $146,800 and eligible for bonus, equity and benefits.

Vaccination requirement 
DocuSign may require all employees to be fully vaccinated against COVID-19 and provide proof of vaccination to visit a DocuSign office, to meet with potential or actual customers or business partners, or for other business-related purposes, in accordance with local law. Please note that DocuSign has contracts with different governments globally which may require compliance with local and federal laws.

About us
DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over a million customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. And we help save the world’s forests and embrace environmental sustainability.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

Accommodations
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online system. If you need such an accommodation, you may contact us at [email protected].

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