What is the type of contract for this position?

The contract for this position is a Full-time contract

What's the salary range for the Product Operations Manager position?

The suggested salary for this position is €1-€2,021 per day

Is telecommuting possible for this position?

No, telecommuting is not possible for this position

Product Operations Manager job at Qonto

Our mission? To create the finance solution all businesses love. Our means? Technology, elegant design, and an outstanding sense of customer care. At Qonto, we believe that great service comes from great thinkers. That’s why we strive to provide a comfortable environment that allows you to excel in your work. Check out this video to learn about our working ethos: The Qonto Way

Alexandre and Steve launched Qonto in July 2017, and the team has achieved great things since then:

- Market leader for online SME banking in Europe

- 220,000 SME clients- Outstanding customer satisfaction (App Store | Google Play | TrustPilot)

- Recognized as one of the best startups to work for (LinkedIn | Glassdoor)

- €622 millionraised so far

- International investors with solid fintech experience

- Qonto is part of the #Next40 index for 2021

- And 500+ happy Qontoers building a finance solution businesses love to use

Our values:

- Ambition | We tackle big challenges. No matter what

- Teamwork | We create momentum by working together, at the same speed

- Mastery | We pursue excellence through continuous learning. We face challenges with humility. Every day

- Integrity | We're open. We're honest. And we earn the trust of our clients and each other

As a Product Operations Manager, you will be building improvements, taking part in Operations & Support strategy, and creating a great customer experience.

You will work closely with Ali, our Lead Operations, and join a team of 4 other Product Operations Managers.

?‍??‍? As a Product Operations Manager at Qonto, you will:

• Follow daily production KPIs, react to alerts (card transactions failing or large bug impacting Android app…), and trigger crisis management plan if necessary.

• Lead improvement projects with rigor and autonomy, involving the key stakeholders at the appropriate moment (need collection, QA, roll-out).

• Partner with Tech & Product Teams, Operations, Customer Success, to ensure a smooth implementation of new features for Back-Office, AML, and CS.

• Maintain an overview of incidents and follow up on post mortem / learnings to improve our robustness.

• Support Customer Success Officers investigating incidents with rigor.

?What you can expect

• High autonomy

• International scope

• Improving the quality of life of the Ops department

• Bridge between Tech/ Product & Customer Success

?About You

• Experience: You have 1-2 years of experience in Consulting, Operations oriented environments, Tech, or SaaS industry. You have led incident management and applied problem-solving methods.

• Mastery: You have tech (coding, SQL) basics. You have both strong project and operation/incident management knowledge. You are fully literate on Excel and Google sheets.

• Problem solver: You already have strong problem-solving skills.

• Customer-centric: You’re motivated by the opportunity to improve the experience of customers, and help Customer Success agents.

• Communication skills: You are able to work strategically and collaboratively across departments.

• Languages: You speak fluently French and English.

• Education: You have a Master's of Engineering, Business, or equivalent.

? Perks

You got it: helping you succeed is our #1 priority. We have put together several perks to make your life easier and more will be added as Qonto grows further ?

• Office & Team Life

- 3,200 sqm fully-renovated building near Opera with WeWork services

- Monthly team events, and yearly offsite (Barcelona, Sicily… what’s next?)

- Free coffee, snacks in the kitchen, and a budget allocated to managers for small team events

- The latest in Apple’s equipment

• Qonto’s benefits

- Tailor-made Remote Policy: from 2 days per week with a bonus of 12 additional days per year to Full remote, with the possibility in both cases to work from anywhere (+/-3 hours) up to 4 weeks per year

- A competitive salary package

- Alan health insurance (60% covered by Qonto for Qontoers and their children)

- 5 to 10 days off in addition to the legal 25 days

- A Swile Card that you can use for lunch

- Access to thousands of gyms and activities for 10-30€ a month, through our partnership with Gymlib

- Relocation package and visa sponsorship for international talents (we have 40+ nationalities based in Paris!)

- An inclusive environment with a real focus on parity (40% of our teams are women)

- Special parenthood policy (we are part of the Parental Act program)

- Childcare Benefits (reserved day-care places for your little ones) and subsidies/discounts with selected childcare partners

- Access to Moka Care, a digital platform to take care of your mental health

- Career tracks that can match all expectations (Expert or Manager tracks): we believe in our Qontoers and we want them to progress on their journey at Qonto. And in addition, internal and international mobility is also promoted

? Our hiring process:

- A 60 min video call with one of our Talent Acquisition Managers, to better understand your career plan and answer any of your questions

- A 60 min video call with your future manager, to create a strong alignment on what they will expect from you and tell you more about their way of operating

- A fully remote exercise to evaluate your abilities and give you a taste of what you could work on at Qonto

- Video calls or onsite interviews with future team members (optional) to help you envision yourself at the company

- A final video call or onsite interview with the manager of your future Department

We will send you an interview guide so you can best prepare yourself.

On average our process lasts 20 working days and offers usually follow within 48 hours ?

Thank you for considering joining Qonto. We cannot wait to learn more about you!

If you want to learn more about us:Les Echos |Qonto's Blog | LeFigaro | TechCrunch

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Product Operations Manager

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