Product Operations Manager (Payments)

The Core Payments Department is in charge of building global payment products, which allow Revolut customers from any country in the world to make and receive external payments in the fastest and most reliable way possible.

The objective is simple: deliver the best payments product offering on the market. The Department is mainly composed of product teams who are responsible for building the backend side of these payment capabilities, and service teams which are responsible for minimizing issues our customers face, and ensuring that they have an excellent experience should issues arise.

Payments Operations is the aggregation of these services teams. It comprises people who love to dig deep into problems, find the root causes, build processes and provide world-class service to customers. 

You'll be responsible for:

• Leading and executing (end to end) core infrastructure projects

• Exploring and defining which projects the team should prioritize, and setting a timeline to reach goals quickly

• Proactively searching for new features to provide a seamless customer experience

• Build efficient processes which maximize the productivity of Payments Operations teams located across various cities: Krakow, Vilnius and Porto (Payments Investigations, Payments Processing, Payments Recovery)

• Fix root causes and build scalable solutions to minimize the number of payment processing issues in the short, medium and long term

• Ensure the fulfillment of our obligations towards our clients and other financial institutions

• Managing critical vendor relationships and building performance tracking systems

• You have graduated with a 3.6+ GPA (or equivalent) STEM/Economics/Finance degree from a top school

• Have 5+ years of work experience in a fast-paced environment

• You have a strong track record of achievements

• You have strong project and stakeholder management skills

• You have experience in establishing and delivering KPIs

• You are logical, analytical and have experience resolving team productivity issues in efficient ways

• You are curious by nature and interested in making an impact

• You can demonstrate this through various projects you have been involved in

• You can make a good business case and convince people to help you execute

• You have knowledge or experience working in a bank or other financial services company is plus.

• Knowledge of local payment networks is a plus.

A little about us…When Revolut was founded in 2015, we had a vision to build a sustainable, digital alternative to traditional big banks. Our mission now is to help our customers improve their financial health, empower them to have more control, and promote financial cohesion across the communities in which we operate. Launching into 2021 with 15 million Personal customers and over half a million Business customers only reinforced our belief in the vast need across the world for better financial services.

What we’re looking for…Revolut is being scaled up by people all around the world who share our vision. We’re looking for people who align with our five core values: we believe that we Get it Done because we Think Deeper and are strongly rooted in the Dream Team. We Never Settle hence why we always Deliver Wow. You want to join a community forward thinking people - we are here for you. We believe in empowering our Revoluters in their work, giving them autonomy and ownership of what they do. We want everyone at Revolut to own their story and their successes - working with us means you’re not just another cog in the machine.