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Mews

Product Operations Manager

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? Can you help us change the world?

Yes, you read that correctly. It sounds grand, but we’ve got big ideas at Mews. We’re transforming the world of hospitality, re-imagining the industry with a best-in-class cloud-based property management solution for hotels, hostels, apartments, and so much more.

We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? If you’re a Product Operations Manager, keep reading and tumble down the Mews rabbit hole... ?

??‍? About the role

Product Operations (ProdOps) is the intersection of product (including product design), engineering, and customer success (CS). It exists to support the R&D team and their go-to-market counterparts to improve alignment, communication, and processes around product development, launch and iteration.

It aims to build strong connective tissue between product and customer-facing teams so that Mews can ultimately deliver more value to customers and the business, faster.

As Mews enters rapid growth, ProdOps ensures that the product organization is equipped to scale and grow consistently, and with low friction.

So, if you're someone who loves to solve problems and who has an analytical mind with a passion for data and process enablement, then consider joining Mews as we build up this mission critical team.

✅ Your mission, should you choose to accept it:

As a Product Operations Manager you are part of R&D (Product & Tech) at Mews, and you will operationalize many of the product team's behind-the-scenes initiatives that allow product managers to focus on building the product.

  • You are process-driven and will streamline critical and routine tasks and processes to maximize effectiveness..
  • You enjoy staying on top of the latest best practices, methodologies, frameworks, and tools, and turning them into easily accessible information for the team.
  • You are tech-savvy and will manage the product stack and tools, while negotiating the best rates with vendors.
  • You are highly organized and will maintain templates, guidelines, references, and resources for product managers.
  • You are data-obsessed and will empower the product team with easy to access key insights, while working with Data Analysts.
  • You manage user interview programs and other market research.
  • You are collaborative and will work with customer-facing teams to ensure internal alignment around user needs.
  • You manage and optimize beta programs and launches with cross-functional product teams.
  • You enjoy participating in thedevelopment of a continuing education program to make the product trio successful.
  • You will collaborate to define a product management onboarding process so there’s a clear path from day of hire to becoming a productive member of the team.
  • You will help grow and manage the Product Operations function.
  • You support the VP of Product Management in effectiveness and consistency in product lifecycle management.

Requirements

?️ You’ll be a great fit if you bring a few of the below with you:

  • You have 5+ years of experience in a product organization, preferably in product operations or product management.
  • You have a data-driven mindset and experience with SQL or a willingness to learn.
  • You have a passion for delivering a remarkable customer experience and can develop a deep understanding of our products and their use cases.
  • You are able to build empathy for our customers and their problems.
  • You have a track record of leading and proactively managing end-to-end execution of projects and processes.
  • You have experience with a variety of product tools, such as PowerBI, Heap, Asana, Slack, Productboard, Guru, and Dovetail.
  • You have excellent soft skills like communication (written and verbal in English), collaboration, facilitation, and adaptability, to compliment your hard skills.
  • You are great at explaining highly technical initiatives to technical and non-technical stakeholders.
  • You have a desire to champion and improve our product processes, ensuring adoption throughout R&D.

Benefits

? What’s in it for you?

Did you know that Mews was voted the Best Place to Work in Hotel Tech in 2021? You do now. Most of that is down to our inspiring team, but part of it is because of some pretty amazing perks. As well as awesome colleagues and stimulating work, you'll get:

  • Company shares ?
  • Unlimited holiday (no, this is not a typo) ?
  • Health and wellness plans ??
  • Remote/flexible working ??‍♀️
  • Regular team events, socials and a legendary annual company gathering, Mews Con (the only con that’s actually a pro)

?? Who is Mews?

We want to get to know you, so it’s only fair we tell you a little bit about ourselves first. We were founded in 2012 by a team of former hoteliers, and since then we’ve been transforming hospitality for both hotel staff and guests.

Essentially, Mews is a powerful software platform that acts as a central nervous system for hotels, hostels, apartments and more. We use smart tech and automation to make day-to-day operations easier for hoteliers, so they can focus on the thing that really matters: providing remarkable guest experiences.

More than 2,000 properties across 60+ countries are powered by Mews, with more joining every week. Bookings, payments, operations, guest management – everything a hotel needs to operate can be done through our solution. We work with some amazing hotels, including Sage Hospitality Group, Machefert Group, The Student Hotel, and Tsogo Sun Hotels.


Life at Mews

That’s what we do, but what about who we are? Mews’ culture is special and difficult to capture in words, which makes writing this tricky. You'll experience the freedom to be yourself and the ability to watch your ideas come to life. You’ll have an open line of communication and an open invitation to after-work drinks, be they virtual or in-person. Sometimes the work can be challenging and there can be a lot of it, but you’ll always be able to rely on those around you.

Yes, we’re ambitious and we move fast, but we know the value of fun and taking a breather. Every month we have a Wellness Wednesday, a day off that you can use to boost your health, whether that’s a long lie-in, a trip to the gym, or anything in between. We have slack channels for almost every interest imaginable, and an all-company meeting every Friday gives you the chance to ask any question to our leadership team. Oh, and we love our pets. To get more of an idea what life at Mews is like (and to see dozens of cute cats, dogs, and hamsters), check out our Instagram.


We’re guided by our five key values; if you see yourself in them, it’s time to get in touch.

Ambitious ?
We truly believe that great technology can make the entire human experience better.


Resilient ?
We’re tough. The workload might be heavy, but with one foot in front of the other, we can handle an intensity workout.


Curious ?
We’re innately curious. We read, we discover, we ask questions, we challenge assumptions, and we’re obsessed with the word ‘why’.


Open ?

We’re an open book. We share our work and experiences with one another, as well as our community.


Human ?

You can’t take risks if you’re afraid to fail. We all make mistakes. The key is to learn, get feedback and improve.


✊? Everyone is welcome at Mews

This part is straightforward. We’re an equal opportunity employer and truly value diversity within our company. We never have and never will discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, disability status – or anything else for that matter.

Think this could be the beginning of a beautiful friendship? If you’d like to know more about us and what we do, check out mews.com. Otherwise, spruce up your CV and apply. We can’t wait to hear from you.

Questions & answers for this position
  • What is the type of contract for this position?
    The contract for this position is a Full-time contract
  • Is telecommuting possible for this position?
    No, telecommuting is not possible for this position
About Mews
Mews is a property management system like no other. Fully cloud-based, Mews enables smart automation to boost business and make guest experiences remarkable.
Website
Industry
Enterprise Software, Hospitality
Founded
2012
Size
251-1000 employees

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