About the role
Chime is growing our member experience organization, focused on developing and implementing a world-class experience strategy that delivers a positive, meaningful experience across all touchpoints. It is built around 3 guiding principles:
The Operational Excellence team, part of the Operations & Member Experience organization, is responsible for programmatic management of the end-to-end member experience. We are focused on driving continuous improvement initiatives and developing operational rigor that supports our north star objective to create a member experience that feels truly member obsessed.
Product Operations is responsible for:
As a Product Operations Manager, you will be responsible for developing positive relationships with Product & cross-functional counterparts to ensure member-forward launches of new products and features. You’ll own the project management of new product and feature roll-outs and partner closely with cross-functional collaborators to develop data-driven hypotheses and solutions that enable frictionless member experiences.
We are looking for a self-starter, change agent, and exceptional problem solver with a proven track record of steering cross-functional initiatives and delivering stellar operating outcomes. This role requires an experienced product operations manager who thrives in a flat, fast-moving organization using lightweight processes, creative ideas, and quick iteration to make a significant impact.
For Colorado based roles: In accordance with applicable law, this role has an annual starting salary of $122,400 plus bonus, a competitive equity package, and benefits (see below). The actual pay may be higher depending on your location, skills, qualifications, and experience.
In this role, you can expect to:
To thrive in this role, you have:
A little about us
We created Chime because we believe everyone deserves financial peace of mind. By eliminating unnecessary fees and helping people grow their savings automatically, we’ve empowered millions of Americans to take control of their finances.
Chime is the largest and fastest-growing U.S. player in the challenger-banking space. Through our banking partners, we offer access to bank accounts with fee-free overdraft, provide members the chance to receive early access to their paychecks, help them improve their credit, and more!
We’ve built one of the most experienced leadership teams in Fintech and were recently valued at over $25.5B. We’ve raised over $1.7B in funding from leading investors including Sequoia Capital Global Equities, SoftBank Vision Fund 2, General Atlantic, Tiger Global, Dragoneer, DST, Coatue, Iconiq, Menlo Ventures and others.
What we offer
We know that great work comes from great, and inclusive teams. At Chime, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.
We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance. If you have a disability or special need that requires accommodation, please let us know. To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.
Chime requires employees to be fully vaccinated (and boosted if eligible) against COVID-19 in order to work in one of its offices, join Company-sponsored activities, or travel for business purposes. This job may require periodic office attendance and/or business travel and therefore candidates will need to be eligible for these activities by their start date.
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