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About Faire
Faire is an online wholesale marketplace built on the belief that the future is local — there are over 2 million independent retailers in North America and Europe doing more than $2 trillion in revenue. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.
By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.
About the Role
At Faire, the Product Operations team is the magic that ensures our products operate smoothly every day. We work on the rollouts of Faire's most important product launches — especially the complex ones where online meets the physical world, multiple verticals and functions within Faire, and even vendors are involved, or new processes that must be created to support our growing customer base.
What You'll Do
Cross functional collaboration in product development
- Collaborate with product teams on the feasibility of products throughout the product lifecycle
- Identify key problem areas and/or geographies that will be impacted by the new product launches & scoping out possible solutions to address these issues
- Partner with product managers on developing features to ensure scope accomplishes customer and business goals
- Develop processes to accelerate product development that improves customer experience
- Oversee and scale existing “Voice of Customer” program with operational partners to surface key insights and inform product development teams
- Ensure functional stakeholders are aligned on key objectives for the program / product and agree on strategies to remove roadblocks
- Ensure that customer-facing teams are ready with the information and processes required to support new products
Communication & internal knowledge development
- Bridge communication gaps between product/strategic teams to ensure company alignment
- Advocate for the team's efforts and communicate regularly (regarding critical fires, on-going issues, project updates, and other items) to keep necessary partners informed of resolution plans
- Document and build internal resources for product surface areas
- Advise on end-to-end product rollout plan and project-manage implementation
- Use data to provide insights to product development team pre and post launch of new features
Qualifications
- 1-2 years experience working with technology companies
- Excellent written and verbal reasoning and communication skills
- High technical acumen and ability to understand complex features & how they interact with one another
- You have the ability to thrive in ambiguity with organization and asking the right questions
- Ability to translate technical concepts and instructions into non-technical terms for internal and external communication and with customers
- A desire to move fast, break through walls, and act with confident humility
- Strong attention to detail; analytical and inquisitive nature
- Empathy for customers, and passion for helping them
- Self-starter personality; comfort with ambiguity and rapidly changing environments
- Ability to manage multiple projects and deliver against deadlines with different teams
Nice To Have (or Excited To Learn)
- Experience with SQL or a willingness/aptitude to learn & collaborating with product teams
- Experience in a high growth technology company
Why you’ll love working at Faire
- We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is an owner of the business and taking part in the founding process.
- We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners.
- We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
- We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.
Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Salt Lake City, Atlanta, Toronto, London, New York, LA, and Sao Paulo. To learn more about Faire and our customers, you can read more on our blog.
Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.
Questions & answers for this position
- What is the type of contract for this position?The contract for this position is a Full-time contract
- Is telecommuting possible for this position?No, telecommuting is not possible for this position
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